Ro'aa Mamdouh Elkalyoubi
Cairo, Egypt
Summary
A seasoned professional with 17+ years extensive business experience in Operations of Contracts/ Insurance, Vendor Management & HR Fields.
Proven success records working for prominent corporations in the MENA region specializing in Vendors’ Management, Operations, Contracts Negotiations & Service Delivery through collaborating with different stakeholders to assure compliance according to policies and regulations, in addition to providing guidance to the organization’s internal and external clients, and advising processes’ enhancements as needed based on the gained technical and business analysis to create the best deals and facilitate operations in accordance to the organization’s objectives.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Business Development
Digital Magna
06.2021 - Current
- Identify new business opportunities - including new markets, growth areas, trends, customers and partnerships.
- Structure deals, develop quotes and proposals for clients.
- Identify and map business strength and customer needs.
- Projects delivery and verify contracts are executed in accordance to agreed upon SLAs.
Group Insurance Manager
Elseweedy Electric
04.2020 - 04.2021
- Saved 25% of last year's paid premium with enhanced coverage for both KSA's Medical & Motor policies.
- Successful settlement of all raised claims according to policies’ pre-set deductibles.
- Constantly improve and update procedures and processes to ensure excellent delivery of all insurance services
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managing Insurance related issues & lines of businesses for (17) accounts of Elsewedy Electric Group's Subsidiaries.
- Manages organization's Employees' benefits, in term of Life, Medical and Auto Insurance Policies.
- Support external branches of Elsewedy Electric (Outside Egypt) in providing needed coverage.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Monitored company inventory to keep stock levels and databases updated
HR Employees Relation Manager
Etisalat Misr
01.2018 - 04.2020
- Slashed administration time 30% by enforcing automated onboarding system, while ensuring continuation and enhancements of services.
- Training and coaching new team members.
- Collaborate with legal and compliance teams to review processes, obtain feedback and procure available information for new processes.
- Provide advice, information and training to team members and staff on identification and management of on-boarding process, contracts' renewal & social insurance matters.
- Review HR operational processes and modifies as appropriate to maximize efficiency while ensuring that all processes are communicated, understood and followed within organization.
- Design awareness programs and guidance for employees on rules and regulations of company and ensure its compliance.
- Evaluate work related problems by taking appropriate measures and discussing with management to design plan of actions.
- Provide reporting and recommendations to aligned HR & business stakeholders.
- Manage issuance of new employees' contracts, renewal of existing employees' contract, in addition to termination or end of contracts in accordance with labor law and their performance
- Resolved problems, improved operations and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Insurance Manager
Etisalat Misr
06.2013 - 01.2018
- Designed Insurance Scope of Coverage for Etisalat's Misr Assets and Liabilities.
- Successful renewal with increased coverage and discounted rates for all insurance policies through yearly tendering exercise.
- Full settlement of all 2011 revolution raised claims.
- Assess possible risks and develop plans and strategies to mitigate risks through sound knowledge of industry, organization, regulatory environment and market conditions.
- Performed quality assurance checks on all policies and contracts' details.
- Maintain regular flow of information regarding Etisalat's activities, security systems, claims' circumstances and financial reports.
- Advise needed insurance scope of coverage, manage bidding process for request of proposals, negotiate submitted offers, and submit relevant evaluation reports.
- Review monthly reports of claims' status and coverage updates of assets and issued relevant invoices.
- Maintain ongoing contact with area offices to discuss new insurance procedures to minimize losses of any of Etisalat's assets.
- Developed strategic plans for day-to-day financial operations
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement
Insurance Supervisor
Etisalat Misr
11.2008 - 06.2013
HR Generalist
NRIMG
Egypt & USA offices
11.2007 - 11.2008
- Recruitment process (sourcing, Screening, Interviewing).
- Payroll (posting salary and handle bank transfers).
- Performance management (conducting new comers training, guidance for employees’ evaluation, ensure timely performance appraisal)
- Training (conducts and ensure success of training program and achievement of company goal)
Account Manager
NRIMG
Egypt & USA Offices
02.2007 - 11.2007
- Successfully analyzed denials & aged claims resulted in fixing key billing issues, led to payment of 500 aged claims.
- Traveled to the US office for 6 months to supervise the launching & management of new hospital account setup
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Followed-up with third party insurance carriers on unpaid claims within standard billing cycle timeframe.
- Planned collections and data processing to ensure accurate patient billing and efficient account collection.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
Customer Service Advisor
Cable Network Egypt- CNE
12.2004 - 02.2007
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Answered constant flow of customer calls with high quality and awarded frequently as top achiever.
- Coaching new employees on handling customers' calls and request.
- Collected customer feedback and made process changes to maintain customer satisfaction goals.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise delivery.
Education
MBA - Global Business Management
ESLSCA Business School
France- Egypt 09.2015 - 09.2017
Certficate - Insurance
Chartered Insurance Institute
CII London 04.2010 - 04.2010
Bachelor of Science - Accounting And Business Management
Faculty of Commerce, English Section
Ain Shams University 10.2001 - 06.2004
Skills
Leadership & Talent Coaching
Negotiation Skills
Business Planning & Process Re-engineering
Analytical and Strategic Thinking
Deals/ Contracts Creation Structure
Vendor Management & Customer Satisfaction
Additional Information
Passionate about Fitness & Wellness being a certified trainer and official Judge at ELFIT Contests. Pursued my passion and Co-Founded a new Start-up Fitness Application. In addition to being a Holistic Energy Practitioner and a Happiness Coach ( in Process ) certified by Happiitude Institute in collaboration with Berkeley Institute of Well being, California.
Timeline
Business Development
Digital Magna
06.2021 - Current
Group Insurance Manager
Elseweedy Electric
04.2020 - 04.2021
HR Employees Relation Manager
Etisalat Misr
01.2018 - 04.2020
MBA - Global Business Management
ESLSCA Business School
09.2015 - 09.2017
Insurance Manager
Etisalat Misr
06.2013 - 01.2018
Certficate - Insurance
Chartered Insurance Institute
04.2010 - 04.2010
Insurance Supervisor
Etisalat Misr
11.2008 - 06.2013
HR Generalist
NRIMG
11.2007 - 11.2008
Account Manager
NRIMG
02.2007 - 11.2007
Customer Service Advisor
Cable Network Egypt- CNE
12.2004 - 02.2007
Bachelor of Science - Accounting And Business Management
Faculty of Commerce, English Section
10.2001 - 06.2004