Robert Levishchenko
Berlin
Summary
Demonstrates strong technical, communication and teamwork skills, with proven ability to quickly adapt to new environments and circumstances.
Eager to contribute to team success and further develop professional skills.
Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Process, quality and technical dealership support/ managing/ consulting worldwide
Mercedes-Benz AG Stuttgart
09.2018 - 02.2022
- Quality assurance of fleet vehicles
- Short-term assignments at the USA plant, quality reworks
- Mentor programs Asia/ middle east
- Various technical and quality-related assignments in additional countries
- Quality Assurance / Process Optimization / Workshop Manager – Fleet Vehicles
Service Quality Manager – Technical / Customer / CRM Consulting
Beijing Mercedes-Benz Sales Services Co., Ltd. (BMBS), China
04.2013 - 04.2018
- Technical consulting within the After-Sales service network in China, with a focus on service processes, workshop quality optimization, and VIP customer support
- Analysis and evaluation of product and quality issues in coordination with Mercedes-Benz AG, including solution development in daily conference calls
- On-site handling of customer complaints and conflict resolution, with a strong focus on critical VIP customer cases
- Close collaboration with local teams to improve existing service workflows
- Responsibility for a technical support team
- Training and coaching of employees to enhance quality awareness and customer orientation on site
Flying “Doctor” / Task Force / Customer Service
Mercedes-Benz AG Stuttgart
09.2008 - 04.2013
- Mentoring Program in Asia: optimization of service processes, workshop quality, and diagnostic procedures across various dealerships
- Technical Campaign and quality action management
- Repairs of special vehicles such as SLR McLaren and Mercedes-AMG models
- Organization and support of driving events and service support for international customers in Europe, ensuring high customer satisfaction
- 07/2010 – 01/2013: Quality and field campaign support / lease return processing in Germany
- Quality and Field Campaign Manager at the Leipzig site
Education
Master Craftsman Qualification - Automotive Engineering
Chamber of Industry and Commerce (IHK)
Germany07.2007
Skills
- Excellent service and quality management mindset
- Proven conflict resolution and problem-solving skills
- Customer relations
- Strong teamwork skills and leading teams effectively
- Ability to optimize processes and workflows under pressure
- 20 years of experience in Service and Quality business and product support worldwide
- Strong intercultural competence
- Flexible and adaptable
- Multitasking Abilities
- Remote office availability
- Team management
Languages
German – Native
English – Fluent (business-level)
Polish – Fluent (business-level)
Mandarin Chinese – Basic knowledge
Arabic – Basic knowledge
Timeline
Process, quality and technical dealership support/ managing/ consulting worldwide
Mercedes-Benz AG Stuttgart
09.2018 - 02.2022
Service Quality Manager – Technical / Customer / CRM Consulting
Beijing Mercedes-Benz Sales Services Co., Ltd. (BMBS), China
04.2013 - 04.2018
Flying “Doctor” / Task Force / Customer Service
Mercedes-Benz AG Stuttgart
09.2008 - 04.2013
Master Craftsman Qualification - Automotive Engineering
Chamber of Industry and Commerce (IHK)