Overview
Work History
Education
Skills
Timeline
Generic
Rouis Lawendy

Rouis Lawendy

Customer Service Manger
Cairo,Cairo

Overview

8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Customer Service Manager

Top Cheese
Cairo , Cairo
09.2020 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Sales Manager

Salesforce
Cairo , Cairo
04.2015 - 09.2020
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

90% - Biology

Portsaid Language School
Egypt
09.2005 - 09.2007

Skills

Customer Relationship Management Software (CRM)

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Timeline

Customer Service Manager

Top Cheese
09.2020 - Current

Sales Manager

Salesforce
04.2015 - 09.2020

90% - Biology

Portsaid Language School
09.2005 - 09.2007

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Rouis LawendyCustomer Service Manger