Rouis Lawendy
Customer Service Manger
Cairo,Cairo
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager
Top Cheese
Cairo , Cairo
09.2020 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Manager
Salesforce
Cairo , Cairo
04.2015 - 09.2020
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
90% - Biology
Portsaid Language School
Egypt 09.2005 - 09.2007
Skills
Customer Relationship Management Software (CRM)
Budgeting and reporting
Personnel training and development
Inter-department collaboration
Timeline
Customer Service Manager
Top Cheese
09.2020 - Current
Sales Manager
Salesforce
04.2015 - 09.2020
90% - Biology
Portsaid Language School
09.2005 - 09.2007