Rowaa Ezzat
Customer Service And Banking
Alexandria,Egypt
Summary
Customer Service employee bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Growth Banker Customer Service
Commercial international bank
Marsa Matrouh, Egypt
01.2023 - Current
- Handling SMEs Portfolio ensuring best image for CIB through providing different range of financial solutions
- Exploring SMEs through understanding line of business and operational cycle for each company and discuss which kind of financial help they need including trade finance consulting
- Maintained strict compliance with all banking regulations, ensuring secure and trustworthy environment for clients.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction , Help and respond to inquiries and requests from at least 30 customers daily
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions
Customer Relations Representative Customer Service
Commercial transnational Bank
Marsa Matrouh, Egypt
08.2021 - 12.2022
- Ensure that all customer interaction begins with standard service greeting
- Handled high-pressure situations calmly, ensuring positive outcomes for both client and business.
- Strive towards meetings and exceeding customer expectation and requirements in each interaction
- Coordinate with departments/ units to resolve any customer problems and queries
- Introduce and promote alternate channels to customers to reduce traffic in branch.
- Utilized CRM systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning
Sales and Marketing Executive
Egypt Oil And Gaz Magazine
Cairo , Egypt
08.2020 - 12.2020
- Conducted thorough analysis on target markets by sending surveys, assessing CRMs, holding focus groups and managing interviews
- Participated in sales and marketing events to establish authority in branding, network with industry leaders and gain credibility and trust
- Maintained outstanding customer relationships by providing excellent support and resolving issues promptly and effectively
- Responded to customer queries to provide information regarding product specifications and uses, delivering smooth and positive communication.
Assistant Public Relations Officer
Regus LLC
Alexandria , Egypt
01.2019 - 01.2020
- Developed strong employee relationships by supporting individual needs, issues and complaints efficiently
- Coordinated interviews between clients and reporters ensuring smooth interactions that result in favorable coverage.
- Enhanced brand image by developing and executing strategic public relations campaigns.
- Collaborated with editorial and content team to identify content gaps and liaise in development of new content materials.
Education
M.D. - Stratigic managment
AASTMT
Alexandria, Egypt 12.2022 - 04.2024
Bachelor of Business Administration - Marketing And International Business
Arab Academy For Science And Technology AASTMT
Cairo, Egypt 09.2013 - 04.2018
Skills
Sales techniquesundefined
Accomplishments
- Volunteer as event coordinator: Luxor African Film festival
- Volunteer as IGV team member (HR) At AIESEC
- Volunteer as operation team member at Masr public library
Additional Information
Hight : 160 CM
Weight : 52 KG
Timeline
Growth Banker Customer Service
Commercial international bank
01.2023 - Current
M.D. - Stratigic managment
AASTMT
12.2022 - 04.2024
Customer Relations Representative Customer Service
Commercial transnational Bank
08.2021 - 12.2022
Sales and Marketing Executive
Egypt Oil And Gaz Magazine
08.2020 - 12.2020
Assistant Public Relations Officer
Regus LLC
01.2019 - 01.2020
Bachelor of Business Administration - Marketing And International Business
Arab Academy For Science And Technology AASTMT
09.2013 - 04.2018
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