Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RUAA MAHMOUD ABDELLATIF

RUAA MAHMOUD ABDELLATIF

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Assuit

Summary

Passionate learner and looking for enriching my knowledge and experiences, since my first year of college I've worked in order to gain more skills and opening different business fields.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2026
2026
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Translator

Freelacer
  • Translated documents from Arabic to English.
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.


Customer services agent

Majoral company for National Bank of Egypt
02.2023 - 08.2025
  • Customer services agent for NBE account.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Call center representative

Orange Services
09.2022 - 01.2023
  • Call center representative for postpaid customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Co-teacher

Mr.Shady Saber center
12.2019 - 05.2022
  • Working as co-teacher in English center for high school students .
  • Increased student participation through group activities (English Club) and interactive learning exercises.
  • Improved overall classroom performance with consistent evaluations, feedback, and tailored support for individual needs.

Education

B+ degree - English department, translation program

Faculty of Arts
Assiut, Egypt
06-2022

Skills

  • Multitasking Abilities
  • Fast learner
  • Document translation
  • Fluent in English
  • Microsoft office
  • Adaptability and flexibility
  • Student education
  • Team collaboration

Certification

IELTS , Score 6 , Level B2

Timeline

Training ICDL V6.0 Modules

03-2025

IELTS , Score 6 , Level B2

12-2024

Customer services agent

Majoral company for National Bank of Egypt
02.2023 - 08.2025

Call center representative

Orange Services
09.2022 - 01.2023

Co-teacher

Mr.Shady Saber center
12.2019 - 05.2022

Translator

Freelacer

B+ degree - English department, translation program

Faculty of Arts

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