Ruwan Amgad Kmalo
.
Damietta
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
Vodafone
02.2022 - 03.2024
- various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed and updated databases to handle customer data.
Real Estate Seller
Real Estate
01.2020 - 10.2020
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Former Editor
Ayamna News
03.2017 - 05.2019
Education
MBA - Accounting And Business Management
Arab Academy For Science. Technology And Maritime
Port Said, Egypt 04.2001 -
Bachelor of Arts - Archaeologists
Damietta University
Damietta, Egypt 04.2001 -
Skills
Certification
Soft Skills
Timeline
Customer Service Representative
Vodafone
02.2022 - 03.2024
Real Estate Seller
Real Estate
01.2020 - 10.2020
Former Editor
Ayamna News
03.2017 - 05.2019
MBA - Accounting And Business Management
Arab Academy For Science. Technology And Maritime
04.2001 -
Bachelor of Arts - Archaeologists
Damietta University
04.2001 -
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