Saadya Ramadan
Cairo,Cairo Governorate
Summary
Accomplished professional with expertise in Microsoft Office, Outlook, and Lotus Notes. Demonstrates exceptional communication skills with clients, colleagues, and external stakeholders. Proven ability to lead teams with a long-term vision and manage personnel effectively. Skilled in delegating tasks and working collaboratively to achieve objectives. Proficient in writing clear reports and correspondence, with high-speed typing accuracy. Committed to maintaining professionalism in all interactions, including phone communications.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Anty money laundering officer
Suez Canal Life Insurance
New Cairo, Cairo Governorate
09.2015 - 09.2025
- Following up with emails sent by Financial regulatory authority.
- Creating a database with names of people contained in said emails.
- Ranking clients in order of riskiness.
- Producing periodic reports requested by Financial regulatory authority.
- Fulfilling and replying to EMLCU , CBE inquires and requests.
- Cooperating and coordinating with the concerned departments regarding developing internal and external training plans in the field of combating money laundering and terrorist financing and the internal systems and procedures established in this regard.
- Monitoring the Unit’s website on a daily basis to circulate any update that may occur to the lists of targeted financial penalties or any instructions or procedures issued by the Unit, without waiting for any notification or circular from the Authority in this regard.
- Ensure not to deal with any natural or legal person who is on the negative lists that are reviewed on a daily basis
- Coordinated responses to regulatory inquiries regarding firm's Anti Money Laundering programme, maintaining transparency with authorities.
- Strengthened company's anti-money laundering strategies with thorough risk assessments.
- Reviewed and updated KYC records as part of ongoing customer due diligence efforts.
- Developed effective policies for ensuring compliance with international AML standards.
- Trained colleagues on latest AML regulations and guidelines, enhancing overall team knowledge.
- Assisted in external audits, ensured organisation met all anti-money laundering requirements.
- Supported the development of training materials related to anti-money laundering for staff use, enhanced firm-wide understanding of compliance issues.
- Streamlined reporting procedures, improved speed and accuracy of information delivery to regulators and internal stakeholders.
- Improved efficiency of AML processes by implementing new software tools.
- Collaborated effectively with other departments in developing a unified approach towards combating money laundering.
- Managed a portfolio of high-risk clients; conducted rigorous transaction monitoring to detect any signs of illicit activity.
- Analysed patterns to detect financial data trends and anomalies indicative of money laundering.
- Monitored, reviewed and analysed customer transactions for suspicious activities.
- Reviewed new accounts for signs of suspicious practices and flagged potential business risks.
- Fulfilling and replying to EMLCU , CBE inquires and requests.
Administration Assistance -Sales Manager
MONGINIS-BAKERY
Giza
06.2013 - 05.2015
- Coordinate between different departments.
- Attending meetings and record the most important notes.
- Perform all assigned administrative duties related to the department
- Create and update the department files.
- Record notes on the computer and printed and delivered to concerned person
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Utilised excellent communication skills to provide detailed product information.
- Improved customer service by efficiently handling queries and complaints.
Sales Manager Assistance- Customer Service
Kedas Group
Cairo, Cairo Governorate
09.2007 - 09.2012
- Coordinate between client and sales management & coordinate between the sales department and other departments of the company.
- Receiving orders from area managers, sales rep. and clients.
- Contact customers and confirm orders with them.
- Organizing the delivery requests based on the areas of distribution customers.
- Follow-up to the financial position of the client and follow-up collection.
- Make daily, monthly reports about (Target analysis &for casting & sales analysis)
- Enhanced brand reputation with excellent telephone etiquette.
- Offered additional products and services to boost company sales.
- Delivered exceptional service to increase customer loyalty.
- Coordinated with other departments for efficient problem resolution.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Conducted customer surveys to gather feedback on service experience improvement.
- Assisted in training new staff to ensure consistency in service delivery.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
Education
Faculty Of Law
Cairo University
Cairo 01.2003 - 01.2007
Skills
Experienced in using Microsoft Office, Outlook and Lotus Notes
The ability to communicate effectively with clients, colleagues and external stakeholders
Having a long-term vision and leading a team of other professionals
Working effectively within a team to accomplish key objectives
The ability to appropriately delegate or assign work and tasks to others
Managing other people according to the key principles of leadership and management
The ability to write clear and concise reports, documents, emails and letters
Typing with great speed and high accuracy
Having the ability to make phone calls by speaking clearly and slowly in a professional manner
Certification
- Anti money laundering course 2015 Financial Service institute
- Reinsurance Diploma 2017 The Insurance Institute of Egypt
- Anti money laundering course 2022 Financial Service institute
- Anti-money laundry course 2023 Financial Service institute
- Internal Audit and Governance Diploma 2024 The Insurance Institute of Egypt
Timeline
Anty money laundering officer
Suez Canal Life Insurance
09.2015 - 09.2025
Administration Assistance -Sales Manager
MONGINIS-BAKERY
06.2013 - 05.2015
Sales Manager Assistance- Customer Service
Kedas Group
09.2007 - 09.2012
Faculty Of Law
Cairo University
01.2003 - 01.2007
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