Saber Mohamed

Serve as a hotel representative for FTI and Windrose Guests , Provide personalized service to German-speaking guests. Address and resolve guest issues and complaints efficiently. Coordinate with hotel staff to ensure guest satisfaction. Assist guests with travel arrangements and local information.

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.