Sabry Makky
RTA and customer service spicialiest
Alexandria,ALX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
SR Associat Customer's Service Agent
Sutherland Global
Alexandria , Alexandria
01.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Gladly handling 130 chats/day or 40 calls/day
- Supported marketing initiatives through promoting special offers or discounts available on services within the organization.
- Improved inventory management by keeping accurate records of supplies usage and ordering replenishments as needed.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Coordinated with other departments to ensure seamless service delivery across all touchpoints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Customer Service Manager
Hossam Nada
Alexandria , Alexandria
01.2014 - 12.2021
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Gladly handled over than 200 customers/ day and over than 20 doctors
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Commerce - Accounting And Business Management
Alexandria Universty
Alexandria, Egypt 05.2010 - 05.2024
Skills
Complaint Handling
Patience and Calmness
Stress Tolerance
Cross-Selling and Upselling
Listening Skills
Languages
Arabic
Native language
English
Advanced
C1
Timeline
SR Associat Customer's Service Agent
Sutherland Global
01.2022 - Current
Customer Service Manager
Hossam Nada
01.2014 - 12.2021
Bachelor of Commerce - Accounting And Business Management
Alexandria Universty
05.2010 - 05.2024
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