Safaa Karem
Business & Strategic Account Manager - Product Manager
Future City, El Shrouk,El Shrouk
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Senior Sales Account Manager
IKEN Technology
187Sector 2, - 5th Settlement – OLA Energy Building., Cairo
08.2020 - Current
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Understanding client needs and identifying new business opportunities within the company portfolio
- Supporting sales teams to improve their performance and reach targets.
Key Account Manager.
InovaSys Co
148 B South Police Academy 5th Settlement., Cairo
01.2019 - 07.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developing a solid and trusting relationship between major key clients and company
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Expanding relationships and bringing in new clients
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Product Manager
Clouds for Integrated Solutions
12 Dawood Barakat St. 7th District Nasr City, Cairo
04.2017 - 12.2018
- Consulted with buying personnel to determine projected demand for products and services.
- Prioritized roadmap in order to achieve product goals and metrics.
- Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Preparing Sale in, Sale Out & INV. reports monthly for OKI Dubai
- Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Determines product pricing by utilizing market research data; and sales costs.
- Reviewing and follow up on our rebates from vendors
- Preparing products comparisons
- Handling and follow up on mega deals with the Sales Director
- Preparing and following up on special price requests from vendors.
Service Center Manager
Smart Technology (Smartec)
17B El- Obour buildings Salah Salem St., , Cairo
11.2013 - 03.2017
- Scheduled daily service center employees and monitored performances.
- Implemented training systems for new employees on OKI & Brother products line.
- Spare parts stock & prices including labor fees.
- Preparing Products claims to be sent on weekly basis.
- Reviewing our credit notes status.
- Negotiate the terms of an agreement and close Service deals
- Resolves customer complaints by investigating problems.
Senior Sales Coordinator
Computek International
Dokki, Giza
06.2013 - 10.2013
Financial Specialist
Allianz – Egypt
22, Anas ben Malek Square from Shehab St, Mohandesien., Giza
11.2011 - 03.2013
Senior Sales Coordinator
HitekNofal's Solutions
43 R, Section Six, Zahraa El Maadi Main Road Maadi., Cairo
04.2009 - 07.2011
Business Dev. Specialist - CS Supervisor
Arabia Inform - Egypt
6 Anas Iben Malek St., Mohandesen., Giza
01.2006 - 03.2009
Education
Bachelor's - Faculty of Commerce - Accounting
Maadi Secondary School.
Maadi, Cairo 12.2001 - 06.2005
Skills
Business development and planning
Strategic account development
Relationship building
National accounts management
Order management
Account management
Empowers high-performing sales teams
Analytical problem solver
Verbal and written communication
Sales Reporting
Review of contracts
New Business Development
Certification
PMP Canadian Chamber 2020
Timeline
PMP Canadian Chamber 2020
12-2020
Senior Sales Account Manager
IKEN Technology
08.2020 - Current
ASE - PaloAlto
07-2020
Forcepoint Partner Sales Rep.
06-2020
NSE 2 FortiNet
12-2019
Key Account Manager.
InovaSys Co
01.2019 - 07.2020
Product Manager
Clouds for Integrated Solutions
04.2017 - 12.2018
Service Center Manager
Smart Technology (Smartec)
11.2013 - 03.2017
Senior Sales Coordinator
Computek International
06.2013 - 10.2013
Financial Specialist
Allianz – Egypt
11.2011 - 03.2013
• Fiber optic technician (Fiber optic Academy)
12-2009
Senior Sales Coordinator
HitekNofal's Solutions
04.2009 - 07.2011
Business Dev. Specialist - CS Supervisor
Arabia Inform - Egypt
01.2006 - 03.2009
Bachelor's - Faculty of Commerce - Accounting
Maadi Secondary School.
12.2001 - 06.2005