Safy Mahmoud
Sales Compliance And Quality Assurance Specialist
6th Of October City
Summary
Dedicated and detail-oriented Quality Assurance Specialist with almost a year experience in ensuring product quality and compliance with industry standards. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Quality Assurance Specialist
Dyninno Group
02.2024 - Current
*Assist in optimizing business /agents 'productivity and performance through QA initiatives and programs.
*Streamline QA processes and workflow which includes calls screening and workflow Audit of agents .
*Organize and conduct one to one coaching sessions with agents to increase performance and promote a work-friendly atmosphere .
Travel Consultant
Dyninno Group
03.2023 - 01.2024
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Service Representative
Teleperformance Egypt
11.2018 - 01.2022
Education
Bachelor Degree - Political Sciences
Faculty of Economics And Political Sciences
Cairo, Egypt 09.2013 - 06.2017
Skills
Team Collaboration
Project Management
Risk Management
Certification
Training in the Egyptian cabinet : Information and Decision Support Center (IDSC)
Timeline
Quality Assurance Specialist
Dyninno Group
02.2024 - Current
Travel Consultant
Dyninno Group
03.2023 - 01.2024
Customer Service Representative
Teleperformance Egypt
11.2018 - 01.2022
Training at the Arabic Center of Research and Studies
08-2017
Training in the Egyptian cabinet : Information and Decision Support Center (IDSC)
07-2015
Bachelor Degree - Political Sciences
Faculty of Economics And Political Sciences
09.2013 - 06.2017
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