Saied Elgamal
Senior Service Advisor
Al Khankah
Summary
Senior Service Advisor with proven experience in automotive customer service and reception operations, excelling in customer service and team management. Expert in resolving complex service issues and enhancing customer satisfaction, while mentoring junior staff. Holds a Diploma in Business Administration, providing solid foundation in management principles, leadership, and operational planning. Actively preparing to step into a Reception Manager role in automotive service environment.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Service Advisor
Mechanical Power Engineer (Automotive)
08.2023 - Current
- Manage daily reception operations, handling an average of 30 vehicles per day.
- Serve as main point of contact for customers, resolving escalated complaints and complex service cases.
- Supervise vehicle reception and delivery according to KIA 10-step process.
- Coordinate between technicians, spare parts, and insurance companies to ensure smooth service workflow.
- Prepare repair estimates and follow up on insurance approvals and warranty claims.
- Mentor junior service advisors and ensure adherence to customer service standards.
- Prepare operational and managerial service reports to support decision-making.
- Contribute to improving overall customer satisfaction, service efficiency, and team performance.
Workshop Engineer
Elsafa Service Center
08.2021 - 02.2022
- Performed inspection and preventive maintenance on mechanical systems.
- Diagnosed mechanical and electrical faults using diagnostic tools.
- Conducted repairs and ensured equipment operated efficiently
Education
Diploma - Business Administration
Ministry of Development
Cairo, Egypt 04.2001 -
Master - KSAP
Kia Service Advisor Recognition Program
04.2001 -
Expert - KSAP
Kia Service Advisor Recognition Program
04.2001 -
Certified - KSAP
Kia Service Advisor Recognition Program
04.2001 -
Bachelor of Mechanical Power - Mechanical Power Engineering
Shoubra Faculty of Engineering
Cairo, Egypt 04.2001 -
Skills
Team management
Exceptional communication
Customer service expertise
Financial acumen
Business & Operations Management
Strong leadership
Handling customer complaints
Excellent communication
Documentation and reporting
Workflow management
Customer retention
Timeline
Senior Service Advisor
Mechanical Power Engineer (Automotive)
08.2023 - Current
Workshop Engineer
Elsafa Service Center
08.2021 - 02.2022
Diploma - Business Administration
Ministry of Development
04.2001 -
Master - KSAP
Kia Service Advisor Recognition Program
04.2001 -
Expert - KSAP
Kia Service Advisor Recognition Program
04.2001 -
Certified - KSAP
Kia Service Advisor Recognition Program
04.2001 -
Bachelor of Mechanical Power - Mechanical Power Engineering
Shoubra Faculty of Engineering
04.2001 -