Saif Elsafty
Customer Service Manger
Nasr City - مدينة نصر
Summary
Dynamic professional with a proven track record at VXI, excelling in customer engagement and effective problem resolution. Leveraged advanced Excel skills to analyze customer needs, driving sales growth and enhancing satisfaction. Recognized for building strong relationships and fostering teamwork, resulting in increased loyalty and repeat business.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
VXI
05.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Manager
Tourism Wps
12.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Customer Service Representative
Teleperformance
01.2024 - 02.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating the company website and placing an order for them from my end, improving the overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Helped new Customer Service Representatives with company policies and procedures.
Sales Agent
Pepo
05.2020 - 08.2022
- Assisted customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
- I built a customer database because I was good at building rapport.
Education
Bachelor of Arts - Tourism Guiding
Ain Shams Univeristy
Cairo, Egypt 04.2001 -
Skills
Customer engagement
Effective problem resolution
Attentive listening
Comprehensive understanding of products
Adaptability to change
Organizational time strategies
Efficient data input
Advanced Excel skills
Collaborative teamwork
CRM expertise
Proficient in Microsoft Outlook
Team building
Timeline
Customer Service Representative
VXI
05.2025 - Current
Sales Manager
Tourism Wps
12.2024 - Current
Customer Service Representative
Teleperformance
01.2024 - 02.2025
Sales Agent
Pepo
05.2020 - 08.2022
Bachelor of Arts - Tourism Guiding
Ain Shams Univeristy
04.2001 -