Saif Ramadan
Qalubiah
Summary
Forward-thinking professional with a strong background in market research, customer service, business development, and language Proven experience managing the Egyptian branch of a British multinational marketing agency, and co-founding a global Arabic language platform.e platform. Skilled in customer support via phone and email, distribution network building, team leadership, and cross-cultural communication.
Overview
5
5
years of professional experience
Work History
Country Manager – Egypt Branch
Westbound
03.2024 - Current
- Manage the Egyptian branch of Westbound, overseeing day-to-day operations and team leadership.
- Built and scaled a wide-reaching distribution network across multiple sectors.
- Monitored competitor activities, identified opportunities for growth and developed plans to capitalize on them.
- Coordinated with the UK headquarters to align local strategies with global goals.
- Led product rollouts, distributor partnerships, and local compliance efforts.
- Handled customer service inquiries via phone and email, ensuring client satisfaction.
Cofounder & General Manager
The Egyptian Arabic
10.2020 - Current
- Co-launched and managed a successful Arabic language learning platform.
- Handled student inquiries, scheduling, onboarding, and retention.
- Worked closely with the teaching team to ensure a seamless user experience.
- Delivered high-quality customer support through email and calls to international students.
- Researched competitors' products and services in order to identify gaps in the market.
- Established relationships with key partners, and negotiated contracts.
- Recruited, managed, and evaluated staff.
Executive Coordinator
Westbound
02.2021 - 03.2024
- Company Overview: British Multinational Marketing Agency.
- Conducted market research to evaluate product viability in the Egyptian market.
- Supported international decision-makers with data-driven insights.
- Identified and secured local distributors for various global brands.
- Provided customer support and communication through email and phone calls.
- Managed daily office operations including ordering supplies, managing correspondence and responding to inquiries in a timely manner.
Education
Bachelor’s Degree - Renewable Energy Engineering
Benha University
Egypt12.2025
Skills
- Market Research & Business Strategy
- Customer Support (Phone & Email)
- Team Management & Branch Operations
- Distribution & Partner Relations
- Arabic Language Teaching
- Cross-cultural Communication
- Recruiting
- Business Development
- Competitor Research
- Partnership Development
References
References available upon request.
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Country Manager – Egypt Branch
Westbound
03.2024 - Current
Executive Coordinator
Westbound
02.2021 - 03.2024
Cofounder & General Manager
The Egyptian Arabic
10.2020 - Current
Bachelor’s Degree - Renewable Energy Engineering
Benha University
Similar Profiles
Jeff BowmanJeff Bowman
Licensed Electrical Contractor, Owner/Operator at Westbound Electrical ServicesLicensed Electrical Contractor, Owner/Operator at Westbound Electrical Services
Jason HarrisonJason Harrison
Owner/Laborer at Westbound Mountain LandscapesOwner/Laborer at Westbound Mountain Landscapes
Juan CubaJuan Cuba
Security Manager at Westbound Honky-TonkSecurity Manager at Westbound Honky-Tonk
Khaled FaragKhaled Farag
Country Manager Egypt at MOTA II Solucoes CeramicasCountry Manager Egypt at MOTA II Solucoes Ceramicas
Ali Soliman HammadAli Soliman Hammad
Egypt Branch Manager at HGTECH companyEgypt Branch Manager at HGTECH company