Microsoft Office
Saleh Fadl
IT Specialist
Nasr City,C
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Support Specialist
The Export Development Bank of Egypt
Cairo, Egypt
07.2021 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
CVM
Vodafone
Cairo, Egypt
08.2019 - 08.2020
- Increased customer satisfaction by resolving product or service issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Date Entry Clerk
Platinum Gym
Cairo, Egypt
01.2017 - 01.2019
- Corrected and modified inaccurate files and records.
- Entered data into appropriate fields, databases, records and files.
- Viewed and verified confidential or private information, maintaining corporate practices to keep data safe.
- Accurately handled data entry for clients into company-based software
Education
Bachelor of Science - Management Information Systems
07.2016 - 07.2021
MCSA 2016
MCSA 2019
CCNA
Azure Administrator Associate
AWS Cloud
Linux 7
Cyber Security
Skills
Hardware Technician
Technical Support Representative
Information tracking
System Administrator
Networking issues
Technical issues analysis
Desktop support
Software
VMware Workstation
Timeline
IT Support Specialist - The Export Development Bank of Egypt
07.2021 - Current
CVM - Vodafone
08.2019 - 08.2020
Date Entry Clerk - Platinum Gym
01.2017 - 01.2019
New Cairo Academy - Bachelor of Science, Management Information Systems
07.2016 - 07.2021
Yat Learning - , MCSA 2016
Yat Learning - , MCSA 2019
Linkedin Learning - , CCNA
Microsoft Learning - , Azure Administrator Associate
Coursera - , AWS Cloud
Coursera - , Linux 7
T-plus - , Cyber Security