Saleh Ismaiel
Account Manager
Tanta,GH
Summary
Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Account Manager
Talabat
Cairo - Mansoura - Tanta - El Mahalla
2020.09 - Current
- Provided the vendors all support to solve operational issues as soon as possible .
- Make sure that the menus of the vendors are updated , at all times.
- Generated food coupons, promotions, and vouchers from existing vendors
- Made our partners achieve sales growth by advertisement on our platform through a banner or booked a premium position .
- Make sure all vendors cuisine are updated .
- Made Talabat's vendors join in marketing campaigns in order to achieve sales growth .
- Support the collection team through continuous communication with vendors to assure money collection from Talabat's vendors.
- Coached the vendors to show their products with a full description and photo of items .
- Follow up day to day the operation to decrease fail rate orders .
- Coordinate with the vendor if the vendor is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery.
- Persuaded the vendors who's working by their riders to switch to working by our riders .
- Supported the acquisition team to deal with more vendors .
- Made a a good relationship with the vendors to develop our business in a fast way .
Sales Executive
Otlob
Tanta
2020.01 - 2020.09
- Exploited COVID-19 to make a lot of vendors become in our platform .
- Dealt with a top local of vendors in the city to make sales growth in a short time
- Negotiated with vendors in a various ways to sign the contract .
- Coached the vendors to upload menu pictures on our platform site.
- Implement promotions, coupons and vouchers to boost and generate sales growth.
- Credibility with the vendors to continue working with us always .
Receptionist
Al Borg Laboratories
Tanta, Alexandria Square
2016.10 - 2019.12
- Greeted incoming visitors and customers professionally and provided friendly.
- Increased sales revenue by promoting diverse Medical Tests
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Customer Service Representative
Orange
Cairo, Al-Ahram Heights
2015.04 - 2016.07
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Boosted sales revenue by skillfully promoting diverse Internet Bundles options.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Bachelor of Science - Accounting
Faculty Of Commerce
Tanta 2009.09 - 2013.06
Skills
Product and service sales
Analytical skills
MS Office
Conflict resolution
Responsible
Multitasking abilities
Interpersonal Communication
Planning and Coordination
Supervision
Relationship building and management
Business development and planning
Sales expertise
Employee guidance
Sales funnel development
Negotiation skills
Certification
International Computer Driving License
Timeline
Account Manager
Talabat
2020.09 - Current
Sales Executive
Otlob
2020.01 - 2020.09
Receptionist
Al Borg Laboratories
2016.10 - 2019.12
Customer Service Representative
Orange
2015.04 - 2016.07
Bachelor of Science - Accounting
Faculty Of Commerce
2009.09 - 2013.06