Sally Osman

• Office Management and Administration:

- Ensure smooth and efficient day-to-day office operations.

- Manage office facilities, supplies, and equipment.

- Oversee administrative tasks such as filing, organizing, and data entry.

• Executive Support:

- Provide high-level administrative support to senior executives.

- Manage executives' calendars, appointments, and travel arrangements.

- Prepare reports, presentations, and correspondence on behalf of executives.

• Personal Assistance:

- Assist partners with personal tasks.

- Handle personal appointments, reservations, and other personal matters.

- Maintain confidentiality and discretion in all personal matters.

• Communication and Correspondence:

- Manage incoming and outgoing communications, including emails and phone calls.

- Draft and edit business correspondence, reports, and other documents.

- Coordinate communication between executives and other stakeholders.

• Event Planning and Coordination:

- Plan and organize company events, meetings, and conferences.

- Coordinate logistics, including booking venues, catering, and accommodations.

- Ensure events run smoothly and meet objectives.

• Team Coordination and Support:

- Collaborate with team members to facilitate office-wide initiatives.

- Assist in onboarding new employees and providing support to existing staff.

- Foster a positive and productive work environment for the team.

• Customer Service and Stakeholder Management:

- Providing exceptional customer service to clients, visitors, and employees.

- Address inquiries, issues, and feedback in a professional and timely manner.

- Build and maintain positive relationships with stakeholders.

• Budgeting and Financial Management:

- Assist in budget preparation and monitoring of office expenses.

- Process invoices, expenses, and financial documentation.

- Identify cost-saving opportunities and optimize expenditure.

• Market Listings: Promote properties for sale or rent.

• Guidance to Buyers and Sellers: Assist clients in marketing and purchasing property at the right price and under favorable terms.

• Comparative Market Analysis: Evaluate property values through market analysis.

• Negotiation: Facilitate negotiation processes, considering market conditions, legal requirements, and financial abilities.

• Paperwork: Prepare necessary documents (contracts, leases, closing statements, etc.).

• Property Showcasing: Display and market real properties to potential buyers.

• Market Research: Conduct thorough research to identify new markets and understand evolving client requirements, and handled the Firm's marketing

• Client Engagement: Arrange business meetings with prospective clients, promote the firm’s services, and address or predict clients’ objectives.

• Record Keeping: Maintain records of sales, revenue, invoices, and other relevant data.

• Relationship Building: Actively communicated with key organizations in the legal and business field.

• Prepared custom itineraries for a variety of customers
• Supervised all program details from pre-arrival to departure stages
• Coordinated with suppliers and handled any unforeseen changes in schedules
• Oversaw a team of tour operators
• Created financial analysis reports
• Managed customers' experience
• Handled bookings for residents and crew of The World
• Attended tourism trade shows to promote the company's services.

• Program and Product Support: Provide the Travel Industry Sales Team and contracted travel agencies with program and product information, internal fact-finding, correct booking procedures, and fulfillment of collateral and promotional material requests.

• Corporate Travel Programs: Oversee corporate travel programs, including maintaining relationships with agencies and vendors.

• Employee Experience: Create feedback mechanisms to ensure a high-quality travel experience for employees while balancing costs.

• Other responsibilities: Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.