Sally Samy Ahmed
Cairo,Egypt
Summary
A highly skilled professional with strong communication abilities, both written and oral, and a proven track record in negotiation and problem-solving. Adept at working collaboratively in group settings and managing stress effectively, ensuring optimal performance in customer assistance roles. Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel, as well as Open Office, with a focus on delivering exceptional service and support.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Office Admin and Human Resource Management
Wind Integrated Solution
Cairo, Egypt
2022.09 - 2025.03
- Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets
- Carried out day-to-day duties accurately and efficiently.
- Provide Associate support on HR related topics (documentation of and follow-up on requests, escalation of issues, problem solving, meeting notes), ensuring an engaging workplace environment by staying close to the associates and facilitating engagement activities.
- Execute employee administration (incl. Time and Attendance) is managed accurately and timely (e.g. vacation planning support).
- Support hiring initiatives including events, onboarding and new hire orientation.
- Promote a positive workplace culture by addressing grievances professionally.
- Handle work permits, social insurance, and other statutory requirements.
- Successfully delivered on tasks within tight deadlines.
Data Analysis and customer service
Petromin
Maadi
2020.01 - 2022.07
- Collect data on sales numbers, market research, then process, design and present it in ways to help company make better decisions.
Marketing Coordinator
Al Nadaa Group
Agouza
2019.07 - 2019.12
- Organize events, activities and to negotiate with others in order to ensure they work together effectively.
Insurance sales executive
Goodlife Insurance Broker
Nasr city
2019.01 - 2019.06
Accounting and Auditing Department
Cairo Gaz petroleum
Maadi
2017.07 - 2017.12
- -Prepare and audit accounts
- -Team up with an audit manager in order to collect raw data for the account.
Customer Service
Credit Agricole
Haram
2016.07 - 2016.08
- -Maintain up-to-date knowledge about bank products and services.
Education
Bachelor's Degree - Faculty of Commerce English Section
Helwan University
Cairo 2015.09 - 2019.06
Supply chain oracle cloud vision -
Next Academy
2020.12 - 2021.01
Deutsch Course -
Reach Out
Cairo 2019.09 - 2019.12
English course - undefined
British council
2018.05 - 2019.05
Marketing Course - undefined
Mark Academy
2018.03 - 2018.05
Skills
- Good Communication - written and oral skills
- Negotiation
- Ability to Work in a Group
- Stress Management
- Problem Solving
- Customer Assistance
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Open Office
Languages
Arabic
English
German
Personal Information
Date of birth: 12/30/97
Timeline
Office Admin and Human Resource Management
Wind Integrated Solution
2022.09 - 2025.03
Supply chain oracle cloud vision -
Next Academy
2020.12 - 2021.01
Data Analysis and customer service
Petromin
2020.01 - 2022.07
Deutsch Course -
Reach Out
2019.09 - 2019.12
Marketing Coordinator
Al Nadaa Group
2019.07 - 2019.12
Insurance sales executive
Goodlife Insurance Broker
2019.01 - 2019.06
English course - undefined
British council
2018.05 - 2019.05
Marketing Course - undefined
Mark Academy
2018.03 - 2018.05
Accounting and Auditing Department
Cairo Gaz petroleum
2017.07 - 2017.12
Customer Service
Credit Agricole
2016.07 - 2016.08
Bachelor's Degree - Faculty of Commerce English Section
Helwan University
2015.09 - 2019.06