Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Sally Samy Ahmed

Sally Samy Ahmed

Cairo,Egypt

Summary

A highly skilled professional with strong communication abilities, both written and oral, and a proven track record in negotiation and problem-solving. Adept at working collaboratively in group settings and managing stress effectively, ensuring optimal performance in customer assistance roles. Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel, as well as Open Office, with a focus on delivering exceptional service and support.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Office Admin and Human Resource Management

Wind Integrated Solution
Cairo, Egypt
09.2022 - 03.2025
  • Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets
  • Carried out day-to-day duties accurately and efficiently.
  • Provide Associate support on HR related topics (documentation of and follow-up on requests, escalation of issues, problem solving, meeting notes), ensuring an engaging workplace environment by staying close to the associates and facilitating engagement activities.
  • Execute employee administration (incl. Time and Attendance) is managed accurately and timely (e.g. vacation planning support).
  • Support hiring initiatives including events, onboarding and new hire orientation.
  • Promote a positive workplace culture by addressing grievances professionally.
  • Handle work permits, social insurance, and other statutory requirements.
  • Successfully delivered on tasks within tight deadlines.

Data Analysis and customer service

Petromin
Maadi
01.2020 - 07.2022
  • Collect data on sales numbers, market research, then process, design and present it in ways to help company make better decisions.

Marketing Coordinator

Al Nadaa Group
Agouza
07.2019 - 12.2019
  • Organize events, activities and to negotiate with others in order to ensure they work together effectively.

Insurance sales executive

Goodlife Insurance Broker
Nasr city
01.2019 - 06.2019

Accounting and Auditing Department

Cairo Gaz petroleum
Maadi
07.2017 - 12.2017
  • -Prepare and audit accounts
  • -Team up with an audit manager in order to collect raw data for the account.

Customer Service

Credit Agricole
Haram
07.2016 - 08.2016
  • -Maintain up-to-date knowledge about bank products and services.

Education

Bachelor's Degree - Faculty of Commerce English Section

Helwan University
Cairo
09.2015 - 06.2019

Supply chain oracle cloud vision -

Next Academy
12.2020 - 01.2021

Deutsch Course -

Reach Out
Cairo
09.2019 - 12.2019

English course - undefined

British council
05.2018 - 05.2019

Marketing Course - undefined

Mark Academy
03.2018 - 05.2018

Skills

  • Good Communication - written and oral skills
  • Negotiation
  • Ability to Work in a Group
  • Stress Management
  • Problem Solving
  • Customer Assistance
  • Microsoft Office Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Open Office

Languages

Arabic
English
German

Personal Information

Date of birth: 12/30/97

Timeline

Office Admin and Human Resource Management

Wind Integrated Solution
09.2022 - 03.2025

Supply chain oracle cloud vision -

Next Academy
12.2020 - 01.2021

Data Analysis and customer service

Petromin
01.2020 - 07.2022

Deutsch Course -

Reach Out
09.2019 - 12.2019

Marketing Coordinator

Al Nadaa Group
07.2019 - 12.2019

Insurance sales executive

Goodlife Insurance Broker
01.2019 - 06.2019

English course - undefined

British council
05.2018 - 05.2019

Marketing Course - undefined

Mark Academy
03.2018 - 05.2018

Accounting and Auditing Department

Cairo Gaz petroleum
07.2017 - 12.2017

Customer Service

Credit Agricole
07.2016 - 08.2016

Bachelor's Degree - Faculty of Commerce English Section

Helwan University
09.2015 - 06.2019

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Sally Samy Ahmed