Salma Abdullah

Salma Mousa

Giza,Giza

Summary

I handle and resolve all incoming live chat customer inquiry ina professional, efficient,and effective manner to ensure customer satisfaction abd loyalty

Overview

year of professional experience

Certifications

Language

Work History

Customer Service Representative

Teleperformance

01.2024 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

Bachelor Of Arts - Philosophy

Ain Shams University

Cairo

Skills

Professional telephone demeanor

Certification

Agent customer service Certified

Timeline

SME certified

12-2024