Salma Dahroug
Human Resources Manager
Cairo
Summary
Accomplished Human Resources Manager with a proven track record at Womena Media FZ LLC, adept in staff management and payroll administration. Excelled in enhancing employee engagement and streamlining recruitment processes, achieving significant improvements in HR operations. Skilled in Microsoft Office and personnel information systems, demonstrating strong risk management capabilities and a commitment to fostering a positive work environment.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Human Resources Manager
Womena Media FZ LLC
01.2022 - Current
- Providing support to employees with various HR-related issues and liaising with heads of department to find resolutions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Managing hiring processes within company, dealing with matters including writing adverts, reviewing CVs, interviewing, and selecting candidates, alongside conducting interviews.
- Directing operational and administrative procedures to keep organization in compliance with rules, regulations, and internal policies.
- Handle onboarding and offboarding for all employees across departments.
- Revamped performance review system and introduced different methods to follow up on that.
- Managing the payroll system and all the company finance across all departments and vendors by tracking, issuing, documenting invoices and receipts, as well as filing and issuing incoming and outgoing payments. Managing Company Credit Card & bank account Payments.
- Worked with legal team on policy issues, compliance concerns, grievances, and employee complaints.
- Handling license renewal paperwork and amendments, following up on changes if any, and all related documents.
- Initiating new employees' visa and residency, and following up with all needed paperwork (Work Visa, change of status, work permits, residency, and EID).
- Driving all needed documents in case of visa cancellation or any other official document dealing with the offices of MOHRE, FREE ZONE, CMA, or the Federal Authority for Identity, Citizenship, Customs, and Port Security.
- Handle all the health insurance plans and documents that are related to the company or individual members and their families, from issuing new plans, renewals, claims, and cancellations.
- Managing human resources and labor relations activities for the organization of employees.
- Preparing contracts and other legal paperwork.
- Dealing with enquiries and external communication.
- Leading the performance reviews for all employees in cooperation with their direct manager.
- Gathering and analyzing data extensively to obtain useful HR metrics.
- Digital filing and organizing for all company data, and managing of online technology resources/tools.
- Negotiating employee wages based on employment level, qualifications, and history.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Determined HR department budget and controlled expenditures for optimum resource allocation.
- Tracked HR programs closely to assess results and make proactive changes to meet changing demands.
- Devised employee relations initiatives and morale-building strategies to maintain high job satisfaction among workers.
- Helped solve conflicts, disputes, and concerns, offering practical and smart solutions.
- Established HR management system applicable across different types of employees, departments, and seniority levels.
- Implemented team-building activities to enhance positive working environments.
- Help preparing & organizing company events (Logistics, accommodations, reservations, flights booking.. etc.)
Operations Manager
Careem
01.2020 - 01.2022
- Being the focal point between data science team in the Integrity department in the UAE and care department (Agents/POCs) in 13 countries, customers' captains in all markets, and Integrity Operations members.
Managing day-to-day activities of the team. - Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets. - Conduct monthly 1:1s with each member, and coaching sessions twice a month for each member.
- Conduct team's monthly KPI calculations.
- Present feedback on each member's performance on a monthly, quarterly, and annual basis.
- Provide insights on their performance in each annual appraisal cycle.
- Delegating tasks to team members as part of employee empowerment.
- Conducting training of team members (New members too) to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Arrange and conduct any testing phase for any new security measure being implemented.
- Initiate and conduct enhancement plans for all our security measures on a regular basis.
- Conduct all reports related to Integrity team that are related to volumes, contact rate, and reasons. etc.
- Monitor all of our security measures and flags if any spike happens.
- Creating a pleasant working environment that inspires the team by having team outings or meetings, as the atmosphere hasn't been the best since Covid-19 and starting working from home.
Human Resources Coordinator
Sources Recruitment
01.2019 - 01.2020
- Established solid relationships between departments by providing well-rounded support across various teams.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Led recruitment efforts to attract top talent in a competitive job market.
Exam Invigilator
The British Council
01.2017 - 09.2017
- Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
- Distributed examination materials efficiently to students while maintaining strict adherence to time schedules.
- Supported students with special accommodations by providing additional resources or modified testing environments as needed.
- Ensured exam integrity by meticulously monitoring student behavior during test sessions.
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Provided clear instructions to students regarding exam procedures, minimizing confusion and ensuring comprehensive understanding of expectations.
- Collaborated with school staff to enforce rules and regulations related to exam administration, promoting consistent practices across all testing sites.
Education
Human Resources Diploma - Human Resources Management
Russian Culture Center
Cairo 09.2018 - 09.2019
Bachelor of Media - Media & Mass Communication
Cairo University
Cairo 09.2013 - 09.2017
Skills
Staff Management
Payroll Administration
Risk Management
Human Resources Operations
Employee Onboarding
Recordkeeping
Recruitment
New Employee Orientation
Microsoft Office proficiency
Personnel information systems
Timeline
Human Resources Manager
Womena Media FZ LLC
01.2022 - Current
Operations Manager
Careem
01.2020 - 01.2022
Human Resources Coordinator
Sources Recruitment
01.2019 - 01.2020
Human Resources Diploma - Human Resources Management
Russian Culture Center
09.2018 - 09.2019
Exam Invigilator
The British Council
01.2017 - 09.2017
Bachelor of Media - Media & Mass Communication
Cairo University
09.2013 - 09.2017
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