Salma Hassan
Cairo
Summary
Proven Customer Service Officer at Salma, adept in enhancing customer satisfaction and streamlining service delivery. Expert in complaint handling and proficient in Microsoft Excel, I have significantly contributed to improving team efficiency and maintaining a high level of customer focus. My approach has consistently resulted in positive customer feedback and operational improvements.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Salma
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Bachelor of Arts - Department of Ancient European Languages
Ain Shams University
Cairo, Abbaseya 08.2026
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Account Management
- Microsoft Excel
- Microsoft PowerPoint
Languages
Arabic
Native language
German
Upper intermediate
B2
Timeline
Customer Service Officer
Salma
09.2023 - Current
Bachelor of Arts - Department of Ancient European Languages
Ain Shams University
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