Salma Khaled Kamal

Company Overview: Sales and Marketing Consultancy Agency.

• Managed client arrangements, and maintained smooth communication and scheduling.
• Oversaw pipeline management to ensure consistent project and task flow.
• Organized and coordinated team events, both virtual and on-site.
• Tracked employee leaves, and maintained accurate attendance records.
• Led recruitment efforts, from posting job ads on LinkedIn to screening and shortlisting candidates.
• Handled various HR-related matters, providing support to employees, and ensuring policy adherence.
• Executed administrative tasks, including market research, outreach initiatives, and compiling case studies from archived client projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.

• Managed a diverse portfolio of client communications and scheduling needs across various time zones, ensuring seamless daily operations, and timely responses to inquiries.
• Handled the recruitment process by scheduling interviews, conducting initial candidate screenings, and coordinating with hiring managers to ensure a smooth recruitment workflow.
• Processed and managed employee bonus distributions, including calculating eligibility, ensuring accuracy in bonus amounts, and coordinating with the finance team to facilitate timely payments.
• Managed employees' holidays and tracked their annual paid and sick leaves.
• Monitored emails, organized inbox, and prioritized messages for supervisor.

Company Overview: Travel and Hospitality Account.

• Supporting the Hilton Worldwide Sales team (HWS) in managing their esteemed clients and travel agencies across the Europe and APAC regions, both in voice and non-voice capacities, utilizing Salesforce.
• Initially tasked with introducing and representing the 'Out of Office' desk (OOO) during its launch.
• Producing daily and weekly business reports for the HWS team's utilization.
• Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.

• Evaluated and authorized an average of 30 daily credit requests for corporate clients.
• Managed corporate-level escalation calls to ensure timely resolution.
• Streamlined processes for timely issue resolution, resulting in increased customer retention rates.
• Organized regular meetings with team members to discuss performance, address concerns, and provide updates on departmental goals.
• Collaborated with cross-functional teams to ensure seamless coordination of efforts in addressing client concerns.
• Developed comprehensive training programs for new hires to reduce onboarding time and increase employee effectiveness.

• Recognized as a Top Quarter Performer for effectively managing the U.S. market.
• Conducted regular team meetings to enhance colleagues' selling skills through targeted discussions on sales techniques, product knowledge, and customer interactions.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.