Salma Mohamed
Microsoft support Engineer
Haram,Giza
Summary
A results-driven Microsoft 365 Engineer with hands-on experience delivering end-to-end cloud solutions across Microsoft 365, SharePoint Online, Power Platform, and Windows Server environments. Experienced in implementing, supporting, and optimizing business solutions using PowerApps, Power Automate, Dynamics 365, SharePoint, and Azure-integrated services. Previously worked as a Microsoft Support Engineer (via Concentrix), supporting complex enterprise environments and collaborating with Microsoft engineering teams on escalations. Skilled in troubleshooting, solution architecture, governance, lifecycle management, and integration of Microsoft cloud services.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Microsoft Support Engineer
Microsoft
07.2022 - Current
- Delivered advanced support for Microsoft 365, SharePoint Online, Power Platform (PowerApps, Power Automate), and Dynamics 365 integrations.
- Built and optimized PowerApps canvas and model-driven applications for internal and customer use cases.
- Assisted in re-engineering legacy forms and workflows into modern Power Platform solutions.
- Troubleshot and implemented SharePoint Online migration solutions, content structures, and Power Platform integration.
- Managed Azure AD, Windows Server, Group Policy, and Microsoft 365 security.
- Supported hybrid deployments with Exchange Online, SharePoint, Teams, and Azure.
- Performed RCA for escalations with Microsoft Premier Support.
- Supported deployment, testing, validation, and lifecycle management of Microsoft cloud solutions.
German Account Associate
Amazon
01.2020 - 01.2022
- Provided technical and product assistance to German-speaking customers.
Inbound Sales Associate
Concentrix
01.2019 - 01.2021
- Delivered sales and customer support, consistently exceeding performance metrics.
Education
Bachelor of Biotechnology - Pharmacogenomics
MSA University
01.2018
Skills
- SharePoint Online
- Microsoft 365 Admin
- Azure AD
- Windows Server
- AD
- GPO
- Hyper-V
- PowerApps
- Power Automate
- Dataverse
- Dynamics 365
- Power BI
- HTML
- CSS
- Bootstrap
Certification
- Microsoft 365 Fundamentals (MS-900)
- Power Platform Fundamentals (PL-900)
- Azure Fundamentals (AZ-900) - In Progress
- Web Development (HTML, CSS, Bootstrap)
- Networking Essentials
- Power Platform & Cloud Solutions (Hands-On Projects)
- Integrated Power Platform with Azure Logic Apps and external systems.
- Help with implementation of Power BI reporting dashboards.
Accomplishments
- Built SharePoint Online structures improving content governance.
- Developed cloud automation solution.
Personal Information
Title: Senior Digital Engineer | Microsoft 365 & Power Platform Specialist
Languages
German
Advanced (C1)
English
Bilingual or Proficient (C2)
Interests
Research
Analytical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Windows OS, macOS
Timeline
Microsoft Support Engineer
Microsoft
07.2022 - Current
German Account Associate
Amazon
01.2020 - 01.2022
Inbound Sales Associate
Concentrix
01.2019 - 01.2021
Bachelor of Biotechnology - Pharmacogenomics
MSA University