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SALMA MUHAMMAD ABDUL-MENAEM
Cairo,C
Summary
Experienced customer-focused professional with a proven track record of delivering exceptional service in the cable industry. Strong problem-solving abilities, effective communication skills, and talent for managing client relationships. Seeking to leverage expertise to enhance customer satisfaction and drive loyalty within a dynamic organization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
ADVISOR
E& UAE
06.2023 - Current
- Customer service support
- With different departments like Inbound , Repeat team and mail and chat
CUSTOMER SERVICE SUPPORT
Web help
11.2022 - 03.2023
- Customer service support for DIDI Egypt " English account "
- Resolving customer problems through tickets they submit
CUSTOMER SERVICE SUPPORT
Teleperformance
02.2022 - 06.2022
- Customer service support
- Service for GCC countries for talabat account
OFFICE MANAGER
Banknote company
05.2021 - 01.2022
- Telesales
- Offer office products and services
- Assistant manger
- Responsible for organizing meetings ,customer documents collection ,office facility
- Team leader
- Coordinate with the other employee starting from.get documents from the customer then decide which bank we will deal with til the customer get the loan
Education
BACHELOR OF FACULTY OF ENGLISH COMMERCE - Business Administration
Ain shams university
01.2015 - 04.2019
CBE DIPLOMA - banking and economics
Banker's lounge
Cairo 07.2021 - 05.2021
CORPORATE GOVERNANCE ININTIATIVE - undefined
Faculty of economic and political science Cairo university
CairoSkills
Problem-solving
Certification
Digital Marketing, 5 Marketing Agency, Cairo, Egypt, 11/01/24, present, Learning about digital marketing terms and tools we can use.
Personal Information
Nationality: Egyptian
Interests
Swimming
Language learning
Continuos learning
Timeline
ADVISOR
E& UAE
06.2023 - Current
CUSTOMER SERVICE SUPPORT
Web help
11.2022 - 03.2023
CUSTOMER SERVICE SUPPORT
Teleperformance
02.2022 - 06.2022
CBE DIPLOMA - banking and economics
Banker's lounge
07.2021 - 05.2021
OFFICE MANAGER
Banknote company
05.2021 - 01.2022
BACHELOR OF FACULTY OF ENGLISH COMMERCE - Business Administration
Ain shams university
01.2015 - 04.2019
CORPORATE GOVERNANCE ININTIATIVE - undefined
Faculty of economic and political science Cairo university
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