Salma Tharwat
VXrail Technical Support Engineer 2 At Dell Technologies
Cairo
Summary
I Bring 4 Years of Experience in Field of Virtualization with VMware and Dell EMC Products with proven ability to analyze, diagnose and resolve customer issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Vxrail Technical Support Engineer Level 2
Dell Technologies
2 2024 - Current
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting
- Document all technical inquiries collect logs and obtain a clear problem description
- Knowledge of Vxrail, PowerEdge DELL EMC Products
- Knowledge of NSX, VSan, vSphere VMware Products
- VCP 7,8, Certified
- Guide and train the new Level-1 engineers on the products.
Compute Technical Support Engineer Level 2
VMware Egypt
01.2023 - 02.2024
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting
- Document all technical inquiries collect logs and obtain a clear problem description
- Knowledge of vSphere Product
- Knowledge of NSX Product
- VCP Certified
- Guide and train the new Level-1 engineers on the product.
Compute Technical Support Engineer Level 1
VMware Egypt
10.2020 - 01.2023
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting
- Document all technical inquiries collect logs and obtain a clear problem description
- Knowledge of vSphere Product
- Knowledge of NSX Product
- VCP Certified.
Software Quality Engineer
Robusta Studios
03.2020 - 10.2020
- Manual Testing in Blue Bus Project (Web App and Mobile App) Automation Testing Using Cyprus - JavaScript framework
- Using Cypress to write scripts to Automate Blue Bus Customer Application and Admin Dashboard Testing
- Using Jira as a Project Tracking Tool.
Education
B.S.C. in Computer Science - Software Engineering Dept.
Ain Shams University
01.2016 - 04.2020
High School- IGCSE - undefined
Egyptian Language School
06.2013 - 05.2016
Skills
Vsphere VCP
NSX
Vsan
Dell Vxrail HCI
Dell PowerEdge
Dell Avamar
Programming Languages: C, C#, JavaScript, Java, Python, Assembly, SQL, HTML, CSS
Software Test Automation Using Cypress – JavaScript Framework
Scrum Foundation Professional
Agile Software Development Methodology
Manual Software Testing Techniques
Certification
VMware VCP
References
- Hard Copy References Available Upon Request
- LinkedIn: https://www.linkedin.com/in/salma-tharwat-6a9183164/
Timeline
NSX - VCP
05-2024
VMware VCP
04-2024
Linux Administration
01-2023
Compute Technical Support Engineer Level 2
VMware Egypt
01.2023 - 02.2024
Big data Engineer - IBM
11-2020
Compute Technical Support Engineer Level 1
VMware Egypt
10.2020 - 01.2023
IBM Cloud Application Developer
07-2020
Software Quality Engineer
Robusta Studios
03.2020 - 10.2020
B.S.C. in Computer Science - Software Engineering Dept.
Ain Shams University
01.2016 - 04.2020
High School- IGCSE - undefined
Egyptian Language School
06.2013 - 05.2016
Vxrail Technical Support Engineer Level 2
Dell Technologies
2 2024 - Current