Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Sam Abdelkhaleq

Sam Abdelkhaleq

Giza

Summary

  • Sales professional with a strong record at Concentrix, specializing in lead generation and appointment setting. Consistently exceeded targets through effective cold calling and adept objection handling—proven ability to convert leads into high-value appointments by building strong client relationships.

Overview

22
22
years of professional experience

Work History

Appointment setter

RealtyGen
10.2023 - Current
  • Made 250 + outbound calls per day to cold and warm leads
  • Scheduled appointments that converted into high-value sales and listings
  • Followed scripts while adapting to each lead’s needs and personality
  • Maintained detailed notes and pipeline tracking in CRM systems
  • Met or exceeded weekly call and appointment goals consistently
  • Recognized for persistence, professionalism, and results
  • Helped convert leads into signed listings and closed deals
  • Built rapport quickly to overcome objections and gain trust

Appointment Setter

Montreal Life Financial Group
Montreal
04.2022 - 09.2023
  • Assisted clients with understanding disability insurance policies and benefits.
  • Evaluated client information to determine eligibility for benefits.
  • Facilitated meetings between claimants and representatives from insurance companies.

Sales professional / TL

Concentrix/ Raya Holdings
Giza
12.2018 - 04.2022
  • Successfully maintained and elevated sales figures through effective strategies and customer engagement.
  • Conducted thorough training sessions for call center staff, aligning with predetermined plans and enhancing performance.
  • Exceeded team and individual targets established by the client through exceptional performance.
  • Responded to inbound calls promptly and courteously, consistently exceeding customer service expectations.
  • Consistently surpassed targets and achieved exceptional sales performance.
  • Implemented robust sales and marketing strategies to drive business growth.
  • Dialing 250–350 calls per day to potential clients.
  • Setting appointments and closing deals.

Operations Manager

I HOP Restaurant's
McKinney
01.2004 - 10.2016
  • Managed daily restaurant operations, ensuring smooth workflow and customer satisfaction.
  • Coordinated inventory management to maintain stock levels and reduce waste.
  • Implemented health and safety protocols to ensure a safe dining environment.
  • Developed staff schedules to optimize labor efficiency during peak hours.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.

Education

Ph.D. - Hotel Administration

Cornell University
Ithaca, NY
08.2004

Skills

  • Cold calling
  • Lead generation
  • Objection handling
  • Closing
  • Appointment setting
  • Clear verbal communication
  • CRM management
  • Auto dialer systems
  • Fluent in English
  • Willingness to learn

Personal Information

Nationality: Jordanian

Languages

Arabic
First Language
English
Proficient (C2)
C2

Timeline

Appointment setter

RealtyGen
10.2023 - Current

Appointment Setter

Montreal Life Financial Group
04.2022 - 09.2023

Sales professional / TL

Concentrix/ Raya Holdings
12.2018 - 04.2022

Operations Manager

I HOP Restaurant's
01.2004 - 10.2016

Ph.D. - Hotel Administration

Cornell University

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Sam Abdelkhaleq