Sama Sayed
Senior Student
Cairo,Egypt
Summary
Versatile Finance and Digital Marketing student with a strong foundation in data-driven analysis, campaign management, and market research. Skilled in leveraging financial insights to optimize marketing strategies, and passionate about combining both fields to drive business growth and deliver measurable results.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
Marketing Intern
Credit Agricole Bank
08.2024 - 09.2024
- Conducted market scan to identify target audiences and optimize marketing efforts for my CRM team.
- Developed and launched multi-channel campaigns and email offers via UNICA, improving customer engagement.
- Tracked campaign performance, identifying areas for improvement and adjusting strategies to enhance ROI.
- Researched competitor trends and provided insights to supervisors for informed decision-making.
- Assisted in creating written, video, and visual content for marketing channels, ensuring brand consistency for my social media team.
Customer Service Intern
Credit Agricole Bank
07.2023 - 08.2023
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations with professionalism, maintaining composure under pressure.
Customer Service Intern
QNB Bank
08.2021 - 09.2021
- Assisted customers with product information, leading to increased sales revenue.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
Education
BBA - Accounting And Finance & Digital Marketing
German International University "GIU"
New Administrative Capital 10.2021 - Current
High School Diploma -
Nozha Language School
Ismailia Road 09.2006 - 07.2021
Skills
- Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access / Basic skills in SPSS (statistics programme for regression analysis) / Python
- Canva
- Content Creation
- Data Analysis
- Social Media Marketing
- Data Collection
- CRM Management
- Google Analytics
- Campaign Development
Languages
English
Proficient
C2
French
Advanced
C1
German
Intermediate
B1
Timeline
Marketing Intern
Credit Agricole Bank
08.2024 - 09.2024
Customer Service Intern
Credit Agricole Bank
07.2023 - 08.2023
BBA - Accounting And Finance & Digital Marketing
German International University "GIU"
10.2021 - Current
Customer Service Intern
QNB Bank
08.2021 - 09.2021
High School Diploma -
Nozha Language School
09.2006 - 07.2021
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