Samah Ghareb
Social Media Assistant, Customer Service
Egypt
Summary
I have experience managing social media accounts, creating engaging content, and using data to improve strategies. I'm also skilled in empathetic customer service, handling inquiries, and turning challenges into positive outcomes. I'm excited to bring my expertise to a new role and contribute to enhancing online presence and customer relationships
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Assistant, Customer Service
Shoeroom
Cairo
10.2021 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
Marketing Manger
Mustang for tourism
Cairo
06.2017 - 12.2018
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Executive Director
Fancy Speed Cargo System
Cairo
01.2013 - 03.2015
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
PUBLIC REALTION MANGER
STAR MASS FOR IMPORT AND EXPORT
Cairo
02.2009 - 08.2012
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
LLB - Law
Law University
Egypt 09.1997 - 05.2000
Skills
Active listening, being able to understand and empathize with others, managing conflict, motivating others and negotiation and persuasion
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media Assistant, Customer Service
Shoeroom
10.2021 - Current
Marketing Manger
Mustang for tourism
06.2017 - 12.2018
Executive Director
Fancy Speed Cargo System
01.2013 - 03.2015
PUBLIC REALTION MANGER
STAR MASS FOR IMPORT AND EXPORT
02.2009 - 08.2012
LLB - Law
Law University
09.1997 - 05.2000
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