Sameh Ali Ali

• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
• Shared a wonderful experience with the amazing Gamma Knife Center team to double treatment sessions per year - one of the main GKC KPIs.
• Reviewing this KPI shows that total treatment sessions in the last 3 years (2021-2023) exceed the total sessions done in the first center 15 years (2001-2015).
• Managed quality systems through many projects as follows:

- ISO9001:2008 certification project in 20015 and its update

to the new version ISO9001:2015 in 2018.

- GAHAR Ambulatory Medical Center registration certificate

in 2021 and GAHAR Ambulatory Medical Center

accreditation certificate in 2023.

• Managed the first radiosurgery course in the Middle East by ISRS 2019.
• Managed 2 major updates of the gamma knife machine from Model C to PERFEXION in 2012 and then to ICON in 2017 and managed all related radioactive sources reloading activities and prerequisites either logistic or administrative.
• Improved patient follow-up rates, patient experience, and research capability of the center by unifying patient data scattered between many databases into a single SQL server database.
• The project included importing legacy data from many databases into the new system with 0-day failure.

• Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• raised property accuracy and accountability by creating new automated tracking method.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Developed and implemented policies and procedures to improve customer service and satisfaction.

• Developed software for desktop and mobile operating systems.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Estimated work hours and tracked progress using Scrum methodology.
• .Boosted customer satisfaction rates through timely resolution of reported technical issues during the support phase of projects.
• Designed customized solutions for proposals to potential customers.

I have built many solutions in my freelancer journey which include.
✔ Osama Trans accounting system (custom agency).
✔ Dr. Aser Clinic (Ophtalmolgy clinic).
✔ Dr. Hany Clinic (Pediatric clinic).
✔ Tandex ERP solution (HR module).
✔ Dr. Hisham El-Azzazi pain management center (mobile application).
✔ Gamma Knife Center – Cairo patient and reception management system