Sameh Mohamed Askr
Dahab
Summary
Kitesurf Instructor with 11 years of experience in providing excellent customer service and instruction interacting with various types of customers from adults to children.
Overview
13
13
years of professional experience
Work History
Kite Surf Assistant Instructor
Spirit Surf Center
03.2016 - Current
- Ability to deliver fun, engaging, safe and informative kitesurfing sessions
- Skilled in safety and on water rescue techniques.
- Knowledge of current kitesurfing industry
- Ability to effectively communicate with guests of all ages, management, and other staff
- Works well within a team and maintain effective working relationships
- The ability to confidently hold a conversation in English
- To be well presented with a professional attitude at all times
- To maintain an excellent standard of customer service
- Have the ability to work independently, proactively checking the weather reports to seek out the best Kitesurfing conditions/locations and to utilize guests valuable lesson time
- Deliver excellent Kitesurfing instruction to guests
- Assist in the preparation, organization, delivery and the running of activities for all guests both on and off the water
- When not Kitesurf Instructing, assisting the beach team with other activities
Water Sports Operator
Swiss Inn Hotel, Dolphin Water Sports Center
03.2013 - 03.2016
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Performed general equipment maintenance and repair to minimize downtime.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Kept accurate records of defective units or products.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Inspected machine parts with measuring tools.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Leading Water sports activities such as, Windsurfing, Kitesurfing, Wakeboarding and driving the Boat for rescue purposes when needed.
Waiter
Funny Mummy
03.2011 - 03.2013
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Greeted new customers, discussed specials, and took drink orders.
Education
Instructor Training Course, Level 1 - Kitesurf
IKO, The Kite Bubble
Sharm El Sheikh, Egypt01.2024
Assistant Training Course - Kitesurf
IKO Soul Kitesurf
Sharm El Sheikh, Egypt12.2023
High School Diploma -
Basyoon High School
Tanta, Egypt05.2007
Skills
- Individual Student Assistance
- Test Proctoring
- [State] Teaching Certification
- Classroom Safety Practices
- Social Development
- Student Supervision
- Learning Assessments
- Teacher Support
- Relationship Building
- Student assessment
- Equipment monitoring
- Positive Reinforcement
- Feedback Delivery
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Kite Surf Assistant Instructor
Spirit Surf Center
03.2016 - Current
Water Sports Operator
Swiss Inn Hotel, Dolphin Water Sports Center
03.2013 - 03.2016
Waiter
Funny Mummy
03.2011 - 03.2013
Instructor Training Course, Level 1 - Kitesurf
IKO, The Kite Bubble
Assistant Training Course - Kitesurf
IKO Soul Kitesurf
High School Diploma -
Basyoon High School
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