Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Additional Information
Work Availability
Timeline
Samer Hussein

Samer Hussein

Cairo

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Enthusiastic Job Title with experience improving office efficiency and team performance in Type settings. Skilled in budget administration, records management, and controls oversight. Proficient in Software. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere. Smoothly oversee Type front offices with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

26
26
years of professional experience

Work History

Night Manager

Sofitel Elgezira
05.2016 - Current
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Managed reservation inquiries and booking adjustments, ensuring timely room availability for all guests.
  • Monitored inventory levels of essential supplies, placing orders when necessary to prevent shortages or delays in service delivery.
  • Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
  • Conducted regular walk-throughs of hotel property, identifying any areas requiring attention or improvement efforts from relevant departments.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Assisted in employee training programs, fostering excellent customer service skills among new hires.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
  • Developed strong relationships with local law enforcement, ensuring timely responses to any security concerns that arose during overnight hours.
  • Developed effective strategies to optimize room occupancy rates, maximizing revenue potential during off-peak hours.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Duty Manager

Sofitel Elgezira
05.2010 - 05.2016
  • Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Analyzed sales data to identify opportunities for growth and improvement.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Achieved results by working with staff to meet established targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Front Office Supervisor

Sofitel Elgezira
05.2005 - 05.2010
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Coached employees through day-to-day work and complex problems.

Senior Guest Service Agent

Sheraton Elgezira
05.2002 - 05.2005
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Handled customer complaints to satisfy and retain guests.
  • Boosted revenue by upselling room upgrades, amenities, and additional services.
  • Provided accurate information regarding local attractions, restaurants and activities.

Front Desk Guest Service Agent

Sheraton Elgezira
05.1998 - 05.2002
  • Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
  • Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.

Education

Bachelor Of Arts -

Cairo University , Cairo
07.1997

Skills

  • Strategic Planning
  • Fiscal Management
  • Team Leadership
  • Technical aptitude
  • Guest Relations Management
  • Front Desk Operations
  • Human resource policies
  • Administrative Management
  • Customer Satisfaction Evaluation
  • Account Reconciliation
  • Complaint Handling
  • Staff Training and Development

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

English courses at the British Council

French Courses at Cultural Mounira French center

Additional Information

  • Negotiations Sales Traning
  • Appearance and attitudes Traning
  • Keys of luxury training
  • Fit for business Training
  • P&L Training
  • Figures game Training
  • Telephone atiquate Training
  • Six sigma Training
  • Reservation and market segments Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Night Manager - Sofitel Elgezira
05.2016 - Current
Duty Manager - Sofitel Elgezira
05.2010 - 05.2016
Front Office Supervisor - Sofitel Elgezira
05.2005 - 05.2010
Senior Guest Service Agent - Sheraton Elgezira
05.2002 - 05.2005
Front Desk Guest Service Agent - Sheraton Elgezira
05.1998 - 05.2002
Cairo University - Bachelor Of Arts,
Samer Hussein