Sami AbdelHalem ElGamal

• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
• Worked with users to determine areas of technology in need of improved usability.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
• Improved security measures by conducting vulnerability assessments and applying necessary patches.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Managed onboarding and offboarding of employees.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
• Completed reports detailing network and systems performance and downtime issues.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Enhanced system performance by optimizing server configurations and implementing regular updates.
• Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
• Provisioned new software and hardware for use, following established security policies.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
• Drove continuous improvement of IT governance processes.
• Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
• Empowered users with training sessions on new software applications, enhancing productivity across departments.
• Improved data integrity and reliability by designing and implementing Commvault backup and recovery strategy.
• Improved operational efficiency, leveraging cloud technologies for scalable and cost-effective infrastructure solutions.
• Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
• Reduced recovery time during system outages, meticulously developing and testing disaster recovery plans.
• Reduced system vulnerabilities, implementing comprehensive security protocol including regular audits and employee training.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Evaluated software products to determine compatibility with existing systems.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
• Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
• Streamlined network operations, significantly reducing downtime by implementing CA monitoring tools.
• Lead a team of system administrators in delivering Exchange Hybrid, Citrix Virtual Apps & Desktops, and Active Directory services.
• Designed and implemented Microsoft Exchange environment from scratch, including full hybrid deployment with Exchange Online for 4000+ users.
• Implemented a new site for Exchange Server migration from IBM Cloud to Raya Data Center, successfully migrating mailboxes, routing traffic, and ensuring zero downtime.
• Built and deployed Citrix Environment end-to-end (NetScaler, Director, StoreFront, VDIs, and published apps) with minimal production impact.
• Led the setup and implementation of a new enterprise site over IBM M5, Lenovo SR630, and Dell PowerEdge RX750 servers, ensuring optimized performance and high availability.
• Managed enterprise-wide patch management platforms (Intune, ManageEngine, and SCCM) to apply and enforce security controls including Kaspersky, Forcepoint DLP, CIS hardening, vulnerability assessments, penetration testing, EDR deployment, and remediation fixes.
• Implemented Kaspersky Endpoint Security, replacing the legacy antivirus solution across 5000+ endpoints and 400+ servers with minimal production impact, ensuring compliance and enhanced protection.
• Supported the definition and roll-out of IT implementation plans in alignment with business objectives, adopting an agile, MVP approach to ensure scalability and cost efficiency.
• Maintained close coordination with vendors and cross-functional teams (network, security, operations, helpdesk) to ensure efficient BAU delivery and alignment with compliance.
• Established and maintained IT documentation, governance models, and process optimization to support long-term IT strategies and business continuity.
• Act as escalation point for advanced issues across Windows Server, Exchange, VMware, Citrix, and endpoint security.
• reporting directly to CIO

Senior System Engineer (2019– 2023)

• · Deployed and managed IBM System x hardware (M2–M5 series) across data centers.
• · Administered VMware vSphere, Citrix XenApp, SCCM
• 2012, and Microsoft Exchange environments. - Developed and maintained IT documentation, rack elevations, and inventory systems. - Implemented backup/restore procedures
• · performed disaster recovery testing. - Provided secondary support for LAN/WAN administration and mentored junior staff.
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• System Engineer ( 2016 - 2019 )
• Install, configure and troubleshoot Windows 2012, and Windows 2016.
• Create and manage users, system groups, organization units, group policies .
• Plan, install and manage IT Infrastructure core services, including Domain Controller’s servers, DHCP, DNS, Anti-Virus, WSUS, File Servers, Print Servers and main IT infrastructure servers
• E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express).
• Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics too.
• Handling the various tasks related to the IT Activities.
• Support end users and departments for all hardware and software problems,
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• Egypt Post
• System Support Engineer ( 2008-2016 )
• Install, configure and troubleshoot Windows 2000, Windows 2003, and Windows 2008.
• Create and manage users, system groups, organization units, group policies .
• Plan, install and manage IT Infrastructure core services, including Domain Controller’s servers, DHCP, DNS, Anti-Virus, WSUS, File Servers, Print Servers and main IT infrastructure servers
• E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express).
• Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics too.
• Handling the various tasks related to the IT Activities.
• Support end users and departments for all hardware and software problems,
• Sami AbdelHalem ElGamal 1
• including, computer software and hardware, networking, printing, emails, office applications and business applications.
• Follow up and coordinate the purchase of new hardware according to company business processes.
• Follow up and manage the maintenance of the hardware (computers, laptops, printers, monitors, etc...)whether internally or through external providers.
• Responsible to manage and maintain suitable stock of spare parts to avoid delays in supporting theusers including stock of ink cartridges for printers.
• Provide first line support for the network, both LAN and WAN, and work in conjunction with the network and system administrators to resolve any problems.
• Manage the day-to-day operation of the IT department in whole branches.
• Installing and configuring computer hardware operating systems and applications. Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with users and other professionals.
• Testing and evaluating new technology.
• Responsible for a system while tracking the actions of the devices in the company.
• Remote server administration with VNC, Team Viewer, Remote Desktop.
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• EDUCATION
• B.S. in Statistics& Computer Science 2006 .
• Grade: Good .
• Graduation project: Database (Pharmaceutical Company).
• Grade: Excellent.
• CERTIFICATION Certified from HTC, faculty of engineering, Cairo University AS CCNA
• CompTIA A+
• CompTIA Network +
• CompTIA storage+
• COURSES Citrix Virtual Apps and Desktops 7 Administration.
• MCITP Track .
• MCSE 2012 Server Administration.
• VMware vSphere: Install, Configure, Manage [6.5]
• ITIL
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• PERSONAL Nationality: Egyptian
• INFORMATION Birth date: 27-04-1984
• Gender: Male
• Marital Status: Married
• Military Status: Exempted