samiha youssef

• Investigate complex and high-risk sanctions alerts in accordance with regulatory requirements and internal compliance procedures.
• Interpret and apply international sanctions regulations including UAE, US (OFAC), UK, EU, and UN sanctions.
• Ensure full compliance with the Group Sanctions Policy and internal operating procedures.
• Support Compliance Management in identifying sanctions risk trends and recommending control enhancements.
• Coordinate with business units to obtain customer information and resolve sanctions investigations.
• Handle sanctions referrals while ensuring zero breaches of sanctions policies and regulatory requirements.
• Prepare management reports and maintain sanctions performance metrics.
• Escalate emerging risks and recommend process improvements aligned with industry best practices.
• Maintain expertise in AML, KYC/CDD, sanctions regulations, and financial crime compliance.
• Collaborate effectively across Compliance, Operations, Technology, and Business teams.

Government and regulatory officer responsible to attend queries of central bank, Police and courts all over UAE to fulfill all service requirements in a risk-free manner for customer or non-customer .By supporting in development, implementation and maintaining all the government entities requirements, functions and controls to serve the regulators.

· Handling Court Orders- “CCMS” Court Cases Management System (All UAE).

· Handling Qatar Court Orders.

· Handling Police Letters/enquiries routed from MOI or Police Stations (All UAE).

· Handling Dubai Courts emails.

· Handling Public Prosecution and CID (All UAE).

· Handling Drop Box - Police Letters.

· Work through BPM Either for Police or Court Letters.

· Ensure the correspondence are fully complied with all regulatory/authorities’ requirements and policies are strictly adhered to work on Increasing the effectiveness and efficiency of support services through improvements to each correspondence, coordinate, manage and monitor the working of various activity.

· Investigate & follow up issues with the stakeholders within Mashreq.

· Maintain and develop working relations with the regulators and other internal/external stakeholder (i.e Tech Team)

Anti-Money Laundry investigator responsible for conducting the effective & timely investigation for triggered cases for all customers, continuously review, gather information from relevant sources to assess potential impacts &identify risks to be able eventually to mitigate any financial crime risk, threats & report any suspicious activity/behavior, preventing any abuse of the financial system for criminal purposes

· Review, evaluate alerts & provide recommendations to identify improvements, which will enhance efficiency & effectiveness

· Work closely with different Lines of business Stakeholders (RBWM, CMB & GBM) including all aspects of KYC/CDD/EDD

· Quality checker to follow up and impove team quality and audit risk committee member

Customer support and telesales representative responsible for responding/resolving all customer’s complaints & queries, effectively address complaints to ensure customer’s satisfaction, act as the center point for customer communication in service failure related issues & ensure proper handling, Place phone calls to potential customers to educate them on services and products offered by the company

• Place phone calls to potential customers to educate them on

services and products offered by company and deliver a high

level of service to clients to maintain and extend relationship

• Read and interpret sales reports to determine the best strategy for

marketing, competiton and forecasting trends to optimize plans