Samir Hamdy
Human Resource
Alexandria-Egypt
Summary
Human Resource with over 9 years of successful experience in all HR Functions. Recognized consistently for performance excellence and contributions to success in Home Appliances industry. Strengths in Coaching and Change Management backed by working in dynamic environment.
Experienced Professional Trainer with over 8 years of experience in Training. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
HR Advisor
Electrolux - Fabric Care & Food Preservation
10 Th Of Ramadan, Egypt
01.2021 - Current
- Oversaw all HR needs for 750-employee operation across 2 locations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Collaborated with leadership to assess and improve policies across board.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Liaised between multiple business divisions to improve communications.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Worked as effective team member while contributing to local and regional HR projects.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Alex Area Admin Specialist
Electrolux
Alexandria, Egypt
03.2019 - 1 2021
- Deals with third parties outsourced service providers like Housekeeping, meals, transportation and medical service suppliers
- Improves working environment and increase satisfaction of employees through resolving administrative problems for workers in coordination with other departments.
- Follows-upon administrative expenses in regards to approved budget, and maximizing cost savings without jeopardizing safety of operations.
- Maintains, develops plans and preventive maintenance and treatment facilities and infrastructure
- Increased customer satisfaction by resolving product issues.
ER Specialist - Food Preparation
Electrolux
10th of Ramadan
04.2017 - 03.2019
- Develop budget for Human Resources Department and Administration Department with financial dept.
- Responsible to make change management.
- Participate in the development of organizational structures and makes sure of its updating whenever the need to work according to the group directives.
- Handling of daily employees complains and trying to resolve it within the company policy mainframe.
- Ensure effective performance management systems and its compliance with group policy.
- Deal with all HRIS, SAP and TalentONE programs Professional Internal Trainer
Professional Internal Trainer
Electrolux
Egypt
04.2011 - 03.2019
- Trained Customer Service supervisors on Computer Skills, Leadership and Dealing with customers.
- Trained Customer Service Specialists and Leaders on Customer Oriented, Teamwork, Communication skills, learning FM, Presentation skills and Leadership.
- Trained all Customer Service technicians in all Egypt's governorates on Ana Safier course, which specified to raise the technicians' soft skills in serving customers
- Trained my colleagues in HR and Personnel on Labor and Insurance Laws.
Industrial Blue Collar Recruiter
Electrolux
10th of Radman
11.2015 - 03.2018
- Responsible for Industrials recruitment ( blue collar Technicians)
- Follow up the outsourcing budget for all sites with HRBPs
- Deals with the outsourcing providers company to supply the worker
- Delivered the accruals to financial Department & follow up the ( EA1-EA2- EA3)
HR Generalist
Electrolux
6th of October
08.2013 - 10.2015
- Prepare the yearly plan of training based on the TNA and according to the training procedures.
- Insure the company policies and code of conduct is executed.
- Participating in Performance Appraisal and Rating discussion and record it on HRIS.
- Prepare the recruitment plan for the needed vacant positions.
- Conduct the awareness sessions for new procedures and policies
- Preparing the HR score card with the HR manager.
HR Specialist
Olympic Group
Alexandria & Delta
01.2010 - 07.2013
- Dealing with the Social Insurance office & Labor offices
- Follow-up the yearly vacations plan for each employee, which preparing with the line-managers according to company policy
- Prepare the yearly plan of training based on the TNA and according to the training procedures.
- Hiring the Technicians and Staff and conduct interviews with them.
- Prepare the customer service score card with the General Manager.
Customer Relation Specialist
Olympic Group
Alexandria
01.2006 - 12.2009
- Follow-up with the customers after fixation to measure them satisfactions about our services, and solving any issues.
- Call the customers to measure their satisfaction about our services and products.
- Make marketing researches about us and our competitors.
- Create databases for customer records and to calculation the cost if the customer needs to replace his appliance with new one.
- Trained the technical supervisor to using PC programs and databases.
- Responsible about internal and external KPI’s and preparing the necessary action to solving gabs for the top management.
Accountant and Treasury Teller
E.I.M.C PHARMATICAL (S.A.E)
Alexandria
03.2004 - 12.2005
- Gathering money from the sales and distributors, which collecting from the pharmacies.
- Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
- Prepare the cash flow statement
Education
Diploma in Business Administration - Human Resources Management
Faculty Of Commerce
Alexandria University 08.2008 - 05.2010
Diploma - Computer Science
Faculty Of Commerce
Alexandria University 08.2004 - 05.2005
Bachelor of Science - Accounting
Faculty Of Commerce
Tanta University 08.1999 - 05.2003
Skills
Time Management
Performance Appraisal
Team Management
HR Policies
Microsoft Office
Employee Relations
Training
Accomplishments
- Member of SHRM (Society of Human Resource Management).
- I trained many of courses such as:
o Ana Safier, which specified to raise the technicians' soft skills in serving customers
o Teamwork
o Learning FM, which adding value to how you can learn yourself by yourself.
o Communication Skills
o Teamship
o Stress Monster – TYB( Train Your Brain)
o Labor and Social Insurance Law. (based on my expertise by dealing with the labor and insurance offices, and my education in the diploma)
Certification
The Best Trainer of the year
Timeline
HR Advisor
Electrolux - Fabric Care & Food Preservation
01.2021 - Current
Alex Area Admin Specialist
Electrolux
03.2019 - 1 2021
ER Specialist - Food Preparation
Electrolux
04.2017 - 03.2019
The Best Trainer of the year
12-2015
Industrial Blue Collar Recruiter
Electrolux
11.2015 - 03.2018
TOT for TYB Training Technique
05-2015
Golden Master Trainer
12-2014
Diamond Master Trainer
12-2013
HR Generalist
Electrolux
08.2013 - 10.2015
Certified Training Professional
03-2013
Professional Internal Trainer
Electrolux
04.2011 - 03.2019
HR Specialist
Olympic Group
01.2010 - 07.2013
Diploma in Business Administration - Human Resources Management
Faculty Of Commerce
08.2008 - 05.2010
Customer Relation Specialist
Olympic Group
01.2006 - 12.2009
Diploma - Computer Science
Faculty Of Commerce
08.2004 - 05.2005
Accountant and Treasury Teller
E.I.M.C PHARMATICAL (S.A.E)
03.2004 - 12.2005
Bachelor of Science - Accounting
Faculty Of Commerce
08.1999 - 05.2003