SAMMY DAKAK
PlayView
Greenwich
2
Languages
4
years of professional experience
Results-driven Floor Manager and Sales Representative with experience in the US and UAE. Expertise in customer service and team leadership, driving sales growth across diverse markets. Strong understanding of sales strategies and data analysis, enhancing team performance and achieving sales targets through effective communication and problem-solving.
Work History
Door-to-Door Sales Team Lead
7 Months- Promoted from Entry level to team lead managing a big team and still exceeding weekly targets (30 phone lines switched to AT&T on weekly basis)
- Coordinated sales strategies and team efforts to effectively engage potential customers and increase revenue.
- Facilitated recruitment, interviews, selection, and onboarding of sales representatives, ensuring alignment with team growth objectives and strategic expansion plans.
- Developed and delivered comprehensive training programs to enhance team members' skills in prospecting, sales presentations, objection handling, customer engagement, and closing techniques.
- Evaluated performance metrics and provided targeted coaching and support to drive sales improvement.
- Coached representatives on effective sales strategies, empowering them to build confidence and enhance overall performance.
- Coordinated travel arrangements for team visits to sales offices across the United States to assist in training sessions and learn from experienced teams and leaders.
- Collaborated with sales managers and teams across multiple offices to share successful strategies, training practices, and approaches to customer acquisition.
- Developed and maintained a competitive team culture that prioritizes accountability, promotes professional growth, and encourages ongoing improvement through teamwork.
- Contributed directly to sales production while managing and developing the team
Founder & CEO
2 Years 8 Months- Founded and launched PlayView across Egypt and the UAE, integrating AI and mobile technology to streamline Padel match recording.
- Established partnerships with leading Padel clubs, enhancing client base and brand visibility via social media and strategic outreach.
- Directed product development, marketing, and customer support, managing cross-functional remote team and creating educational content and video tutorials to maximize user engagement with PlayView’s QR code and mobile app features.
- Generated early revenue growth through B2B and B2C sales while developing sustainable monetization strategy for long-term scale.
- PlayView is a sports-tech platform that provides high-quality video recording and sharing tools for padel players and clubs, promoting athlete development and fan engagement.
Sales Representative
11 Months- Promoted from appointment settler to closer while managing a small team
- Identified and secured strategic 2x2ft retail spaces for Bitcoin ATM placements by prospecting local businesses and independent store owners, enhancing market penetration.
- Presented Bitcoin Depot’s value proposition to potential hosts, emphasizing passive income opportunities through monthly rent and commission offers, increasing host engagement.
- Built relationships with decision-makers and negotiated lease agreements, successfully expanding Bitcoin Depot’s physical presence in targeted markets.
- Hybrid role: Identifying and securing strategic 2x2ft retails spaces for Bitcoin ATM placements by prospecting local businesses and independent store owners.
- Represent a NASDAQ-listed company with professionalism, ensuring brand trust and alignment with corporate standards.
Sales Representative
2 Months- Delivered client support, fostering relationships that resulted in high customer satisfaction and retention rates.
- Enhanced operational workflows, reducing response times and improving overall service efficiency.
- Surpassed performance benchmarks in outbound calls, service quality, and customer satisfaction consistently.
Sales Representative
1 Year 2 Months- Promoted from sales rep to store manager
- Consistently exceeded monthly sales targets through effective product demonstrations and personalized customer solutions.
- Built and retained a loyal customer base, contributing to long-term client relationships and increased repeat business.
- Recognized as 'Top Sales Performer' for five consecutive months across all Houston branches (reference available upon request).
- Sold mobile phones, plans, and accessories by identifying customer needs and providing tailored recommendations, enhancing customer satisfaction.
- Achieved high conversion rates by building rapport with customers and effectively presenting product features and benefits, driving sales growth.
Floor Manager & Customer Service Agent
8 Months- Led daily operations as Floor Manager, resolving issues and ensuring quality compliance.
- Provided excellent customer service while supervising and training staff, analyzing performance to enhance service delivery.
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, enhancing team efficiency and service quality.
- Implemented inventory management systems to streamline stock replenishment processes.
Education
Bachelors Degree - Business Administration & Management
Associate Degree - Business Administration & Management
Skills
Team leadership
Effective communication
Client relationship management
Sales strategy development
Sales forecasting
Conflict resolution
Cultural competence
Process optimization
Languages
English - Native
Arabic - Fluent
Timeline
Door-to-Door Sales Team Lead
AT&T
02.2026 - CurrentRead More
Sales Representative
Bitcoin Depot
02.2025 - 01.2026Read More
Sales Representative
Baden BPO
11.2024 - 01.2025Read More
Founder & CEO
PlayView
01.2024 - CurrentRead More
Sales Representative
Boost Mobile
09.2023 - 11.2024Read More
Floor Manager & Customer Service Agent
AT&T
10.2022 - 06.2023Read More
Southern New Hampshire University
Associate Degree from Business Administration & Management
Read More
Southern New Hampshire University
Bachelors Degree from Business Administration & Management
Read More