SAMUEL SAMIR ANWER

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

NUE Team Manager (Sep 2023 – Present)

Managing a team of 14 Insurance Specialists.

Achieved 65% growth over the previous year.

Set a new record in the region.


Al Minya Team Manager (Jan 2023 – Aug 2023)

Led a team of 12 Insurance Specialists.

Achieved a new record in the region.


SUE Team Manager (Apr 2021 – Dec 2022)

Managed a team of 16 Insurance Specialists.

Achieved significant successes and set a new record in the region.


Aswan Team Manager (Jan 2021 – Mar 2021)

Supervised a team of 11 Insurance Specialists.


Insurance Specialist – Banque Misr (Mar 2017 – Dec 2020)

Managed multiple branches across Upper Egypt.

Achieved top performance in sales targets.

• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Processed payments via cash, check, credit cards, and vouchers.

Issued receipts, refunds, and managed daily cash balances.

Installed and maintained hardware and software systems.

Troubleshot computer and network issues for clients.