Summary
Overview
Work History
Education
Skills
Timeline
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Samy Eldeery

Samy Eldeery

Cairo

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
Languages
6
6
years of professional experience

Work History

Call Center Representative team leadr

IMCT Group
Cairo, EGYPT
01.2020 - 01.2024
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Approved and terminated customer contracts upon request.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer calls and emails to answer questions about products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Telesales / Call center ( Real Estate )

Mena - Group Investors & Developers Company
Cairo , Egypt
01.2018 - 10.2020

Education

High School Diploma -

Future Language School
Egypt
04.2001 -

CPE -

Computer Science From City Academy
Cairo, Egypt
04.2001 -

Skills

Contract Management

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Timeline

Call Center Representative team leadr

IMCT Group
01.2020 - 01.2024

Telesales / Call center ( Real Estate )

Mena - Group Investors & Developers Company
01.2018 - 10.2020

High School Diploma -

Future Language School
04.2001 -

CPE -

Computer Science From City Academy
04.2001 -
Samy Eldeery