Samya Attia Nassef

in addition to my work and duties as a quality manager

• Maintained qualified staff and communicated areas of accountability and expected performance.
• Employed best practices and management controls to provide superior service to internal and external customers

• Lead and coordinate companywide efforts to streamline quality practices, Hospital Accreditation standards and implementation Prepared my current hospital for GAHAR accreditation
• Collaborates with multidisciplinary team on problem identification and resolution, cost containment issues, implementation of new services and systems/ performance measures
• Provides consultation for practical application of performance improvement Using Lean , Lean Six Sigma, PDCA,FOCUS PDCA Methodology
• Assist hospitals with the utilization of analytical tools to assess performance
• Collaborate with hospitals in the development and implementation of established action plans, clinical protocols and surveillance strategies
• Build relationships with hospital staff to establish an open, collaborative and quality-driven environment
• Provide continuous change management support to promote a culture of learning and quality
• Instructor -led or self-paced trainer offers strategies and tools to enhance team communication and patient safety - Team STEPPS Master trainer

• Assist in developing department strategic action plans including identification of objectives, goals and strategies
• Develop and implement effective analysis, research and evaluation of quality management metrics
• Design, create and implement behavioral Health Quality Improvement projects and initiatives

• Provided strong leadership to enhance team productivity and morale.
• Coached and supervised team members to outline clear job expectations and conduct reviews.

• Kept detailed records of medical conditions and histories to provide best-in-class and individualized care.
• Designed individualized plans with patients for mother and childhood illnesses, working closely with insurance companies, specialists and care providers for best-in-class treatments.