Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sandra Sabry

Sandra Sabry

Cairo

Summary

Certified Salesforce Business Analyst with 10+ years of experience in CRM operations, sales enablement, and stakeholder engagement across global organizations. Specialized in customer relationship optimization, data-driven decision-making, and cross-functional communication. Adept at translating business needs into scalable CRM solutions. Proven track record of driving operational efficiency, user adoption, and customer satisfaction in enterprise environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Salesforce Business Analyst BA/Analytics

Siemens
09.2024 - Current
  • Act as a strategic liaison between business and technical teams to define and implement Salesforce solutions.
  • Lead major initiatives such as Salesforce data integration, workflow automation, and platform optimization.
  • Deliver insights from diagnostic data to enhance decision-making, content relevancy, and user experience.
  • Support global stakeholders through configuration, training, and performance reporting across the EMEA region.

Support Operation Analyst

Siemens
07.2019 - 09.2024
  • Managed daily support center requests, user registrations, and entitlement issues using the Siebel GTS tool.
  • Researched and resolved customer and employee service requests, escalating complex cases as needed.
  • Utilized reporting tools and QA testing to troubleshoot issues and support release validations.

EDI Analyst

EBenefits Network
07.2013 - 07.2019
  • Supported data integration for healthcare enrollment systems.
  • Collaborated with external partners for successful configuration implementations.
  • Participated in Salesforce integration rollout including testing and support.

Retail Advisor (Sales Support & CRM)

Vodafone Egypt
09.2012 - 06.2013
  • Delivered consultative sales support using CRM tools.
  • Consistently exceeded customer satisfaction goals with fast, informed service.

Education

Bachelor - Computer and Information Science

Al-Shorouk Academy
01.2012

Skills

  • CRM Platforms: Salesforce Sales/Service/Marketing Cloud
  • Data & Reporting: Salesforce Reports, Excel, basic SQL
  • Programming Languages: C#, NET
  • Web Development: HTML, Markup
  • Professional Tools: Jira, Confluence, Agile/Scrum

Certification

  • - Salesforce Certified Administrator
  • - Salesforce AI Specialist
  • - Salesforce Certified Platform App Builder
  • - Salesforce Certified Marketing Cloud Administrator

Languages

- Arabic: Native
- English: Fluent

Timeline

Salesforce Business Analyst BA/Analytics

Siemens
09.2024 - Current

Support Operation Analyst

Siemens
07.2019 - 09.2024

EDI Analyst

EBenefits Network
07.2013 - 07.2019

Retail Advisor (Sales Support & CRM)

Vodafone Egypt
09.2012 - 06.2013

Bachelor - Computer and Information Science

Al-Shorouk Academy

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Sandra Sabry