

Results-driven Customer Success Professional and Electrical Power Engineer with a track record of driving technology adoption and exceeding performance KPIs in global enterprise markets. Expert in managing complex customer journeys, currently overseeing high-level product specialization at Dell Technologies. A distinguished communicator recognized with 12 corporate awards for excellence and selected as a talent showcase presenter for Senior Vice Presidents. Dedicated to transforming technical potential into tangible business outcomes through proactive account management and strategic advocacy.
Supported the sales lifecycle and assisted in translating customer needs into engineering requirements.
Consulted with customers and prepared technical presentations to educate clients on product capabilities and best practices.
Microsoft Office
Presentation Skills
Storage knowledge
VMware knowledge
Customer engagement
Product training
Excellent positive attitude
Time management
Self motivation
Technical Advocacy
Operational Excellence
Cross-Functional collaboration
El Gezira Club | FEB 2018- FEB 2020 Rhythmic Gymnastics Coach
ASU Racing Team | SEP 2017 - AUG 2018 Business Team Leader and Business Presenter in the Formula Student UK Competition Team (FSUK’18): 2nd Place in Business Presentation Event.
MECA | SEP 2016 – SEP 2017 Marketing and Media Team Member
ASU Racing Team | SEP 2015 - AUG 2016 Marketing Team Member
I love discovering new places and meeting new people.
Learning about new cultures and foods.