Sara Ahmed
Agency Account Manager
Cairo
Summary
Dynamic leader with a proven track record at TikTok, enhancing business development and operations management. Spearheaded agency recruitment and optimized live streaming content, achieving significant engagement increases. Skilled in data analysis and cross-team collaboration, with a knack for innovative problem-solving and fostering robust creator relationships.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Live Streaming Agency Operation Manager
TikTok
07.2023 - 07.2024
- Spearheaded business development initiatives, recruiting and onboarding new live streaming agencies through targeted outreach strategies.
- Managed daily operations for partnered agencies, including creator approvals, policy training, issue resolution, and performance optimization.
- Designed and executed training programs in Arabic and English, enhancing agency understanding of TikTok’s policies, rules, and monetization systems.
- Led data analysis and quality assessment projects, optimizing agency operations and addressing systemic issues based on recurring concerns.
- Delivered exceptional support in a ticket-based "Help Desk" system, achieving top performance in issue resolution and reporting actionable insights.
- Conducted comprehensive background checks on new agency partners, collaborating with the legal team for seamless approvals.
Live Streaming Agency Operation Manager
PartyStar
04.2021 - 09.2021
- Spearheaded recruitment and onboarding of new live streaming agencies, leveraging various targeted strategies to expand the platform's reach.
- Conducted extensive market research during the application's launch phase to analyze competitors' live streaming platforms. Assessed app designs, virtual gift features, user preferences, agency systems, and monetization strategies to identify industry best practices and propose optimal designs and policies.
- Collaborated closely with cross-functional teams to develop agency policies, focusing on monetization structures and incentives to attract and retain top-performing agencies.
- Tested all newly released application functions post-launch to ensure they performed optimally and met quality standards. Reported bugs, usability issues, and provided feedback for improvements.
Content & Creator Promotions Coordinator
BIGO LIVE
06.2020 - 03.2021
- Selected top-performing creators to participate in promotional campaigns showcasing their live-streaming content.
- Edited live-streaming content into short-form clips tailored for social media platforms, ensuring alignment with trending styles to maximize engagement.
- Posted and managed promotional content across multiple social media channels, analyzing feedback and trends to refine strategy and improve creators’ performance.
- Produced comprehensive reports analyzing the performance of accounts, posts, and campaigns, informing future content strategies to optimize traffic and engagement.
- Collaborated with the Celebrity Events Team on high-profile live streams featuring actors and singers, developing live-stream content plans, prompts, and ensuring smooth on-site execution.
Family Team & Events Team Manager
BIGO LIVE
09.2019 - 06.2020
- Managed daily communication with families, addressing inquiries, complaints, and coordinating creator participation in events.
- Oversaw top 3 events within the family team, redesigning their rules, systems, and rewards to significantly enhance engagement and revenue, achieving a tripling of participation and revenue within four months.
- Administered event processes, including system setup, participant selection, invitations, rewards/deductions calculations, and end-of-month analyses for continuous improvement.
- Promoted to Events Team Manager, leading event ideation, development, and execution from inception to evaluation, focusing on rules, design, punishments, budgets, and data-driven performance analysis.
- Supervised POCs for various events, conducted participant surveys, and implemented feedback to improve event quality.
- Prepared and presented detailed weekly/monthly performance reports to senior management.
Travel Consultant
Tripathon
01.2019 - 08.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Quality Assurance Specialist
Digital Works
05.2018 - 01.2019
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Education
Bachelor of Arts - History
Cairo University
Egypt 04.2001 -
Skills
Business Development & Recruitment
Operations Management
Training & Development
Event Management & Coordination
Content Creation & Social Media Strategy
Data Analysis & Reporting
Problem Solving & Conflict Resolution
Stakeholder Management & Cross-Team Collaboration
Project Management
Creative Problem Solving & Innovation
Customer & Creator Relationship Management
Timeline
Live Streaming Agency Operation Manager
TikTok
07.2023 - 07.2024
Live Streaming Agency Operation Manager
PartyStar
04.2021 - 09.2021
Content & Creator Promotions Coordinator
BIGO LIVE
06.2020 - 03.2021
Family Team & Events Team Manager
BIGO LIVE
09.2019 - 06.2020
Travel Consultant
Tripathon
01.2019 - 08.2019
Quality Assurance Specialist
Digital Works
05.2018 - 01.2019
Bachelor of Arts - History
Cairo University
04.2001 -
Similar Profiles
Felicia RomazanovFelicia Romazanov
Strategy Evaluation Quality Analyst at TikTokStrategy Evaluation Quality Analyst at TikTok
Mervin TeohMervin Teoh
Quality Assurance Lead at TikTokQuality Assurance Lead at TikTok
Asa ConroyAsa Conroy
Content Creator at TikTokContent Creator at TikTok