Travelling
Hi, I’m
SARA EL SHAZLY
Customer Experience Specialist
Cairo
Summary
Dynamic professional with extensive experience in back office operations, specializing in data management, process improvement, and administrative support. Proven ability to enhance team collaboration and drive results while adapting to evolving business needs. Recognized for reliability, organization, and efficiency, complemented by strong problem-solving skills that contribute to operational excellence. Committed to delivering high-quality outcomes in fast-paced environments.
Overview
2026
years of professional experience
3
Certifications
4
Languages
Work History
Transcom Worldwide
Back Office Specialist
01.2025 - Current
Job overview
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
- Served as a reliable point of contact between various departments within the organization, expediting communication flow among teams.
- Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.
Teleperformance
Social Media Specialist
06.2019 - 01.2025
Job overview
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
Lots of Hotels (WebBeds)
Revenue Sales Support Executive, AMEA
01.2019 - 06.2019
Job overview
- Handling B2B clients
- Sending and receiving emails
- Using excel for making reports (V-look up / Pelvic table)
- Booking for clients (Hotels and transportation)
Teleperformance
Customer service representative
11.2018 - 01.2019
Job overview
- Worked as an agent for Expedia for the TD Bank Canada account.
- Handling queries for bookings (flights, hotels, and transportation).
- Due to good numbers after one month, I was promoted to a PPV agent, which handles all-inclusive vacations.
- I got certified by TICO in Orlando, Canada.
- Abel will work on the Saber System (for checking flight availability or bookings).
Rheinmetall Defense
Hostess for Italian Group
01.2018
Egypt Expo
Organizer for Italian Speaker
01.2018
Egyptian Football
Escort People
2017 - 01.2018
Vodafone UK
Customer service representative
01.2015 - 2017
Job overview
- I worked as an agent in the billing department.
- Promoted to “Floor Walker/Q-Support” due to my knowledge and target achievement in July 2017.
- Experience: supporting new agents in knowledge, giving briefings, delivering new information, policies, etc.
- Acting as a manager for two months as a loan opportunity, due to my experience (in January 2018).
- I got certified in December 2017 due to my outstanding performance in leading operations, ranking #2 across all of Egypt.
- Again, for my outstanding performance in March for leading Operations by ranking #3 across all of Egypt in March 2018.
- And again, for my dedication and outstanding performance during Quarter One for the last three months, I achieved Ranking #3 across all billing queues in June 2018.
Education
Dream International SchoolCairo, Egypt
High School Diploma
04.2001
Skills
Customer service expertise
Certification
B. Des (Fashion Design)
Interests
Cooking
Ice Skating
Handling & Problem Solving
Fashion Designing
Accomplishments
- In December 2017 - Quarter One Rank #1 - across Billing Queue in all Egypt
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved D2D issues which led to major and performance improvements.
Timeline
Back Office Specialist
Transcom Worldwide
01.2025 - Current
B. Des (Fashion Design)
05-2023
Social Media Specialist
Teleperformance
06.2019 - 01.2025
Revenue Sales Support Executive, AMEA
Lots of Hotels (WebBeds)
01.2019 - 06.2019
ICDL
01-2019
Customer service representative
Teleperformance
11.2018 - 01.2019
High School Graduation - Dream International School
05-2016
Customer service representative
Vodafone UK
01.2015 - 2017
Dream International School
High School Diploma
04.2001
Hostess for Italian Group
Rheinmetall Defense
01.2018
Organizer for Italian Speaker
Egypt Expo
01.2018
Escort People
Egyptian Football
2017 - 01.2018
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