SARA FAROUK
Client Experience And Product Support
Cairo
Summary
Enthusiastic highly ambitious individual who is eager to learn. I believe this makes me committed to delivering exceptional results in almost all assigned tasks. I have plenty of experience writing both English and Arabic content, which makes me confident in my conversational skills in both languages. I am excited to start building my career and will go above and beyond.
Developed exceptional client relationship skills within fast-paced, customer-centric environment. Skilled in communication, problem resolution, and team collaboration. Seeking to transition into new field, leveraging proven ability to drive client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Client Experience and Product Support
Invygo
Dubai
04.2024 - Current
- Built strong internal partnerships with sales, marketing, operations, and other departments to align on best practices for enhancing the overall client experience.
- Reduced churn rate by identifying at-risk clients early in their lifecycle, implementing targeted interventions to re-engage them effectively.
- Enhanced customer satisfaction by streamlining communication channels and implementing efficient CRM tools.
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
Content Creator
Hob Msh Harb Podcast
03.2022 - Current
- Created content and wrote scripts for our episode with my cohost
- Reviewed and edited our content before publish
- Presented our content using an engaging language that's easy to be understood by all ages
- Interviewed guests and discussed a lot of social issues concerning the ME-A region
Technical Support Engineer
Teleperformance
Cairo, Cairo Governorate
01.2024 - 04.2024
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Social Media Manager
Sanad Initiative for Legal Support for women
Cairo, Cairo Governorate
10.2022 - 09.2023
- Planned, developed, managed and implemented strategies for the initiative social media accounts
- Communicated with victims of violence and assault through answering their messages and referred them to the relative department depending on the kind of support they needed
- Registered and archived the initiative's cases and managed their emails
Telemarketing Agent
Proper Business Solutions
Cairo, Cairo Governorate
05.2021 - 09.2022
- Talked to potential customers and buyers on the phone and sold properties mainly located in the US
- Identified new prospects through research and cold calling techniques
- Explained to clients the benefits or advantages of our properties and investments
- Tracked customer contact lists and obtained payment information if necessary
Education
Bachelor Degree - Biomedical Informatics and Computer Science
Nile University
Cairo, C 10.2019 - 07.2024
Skills
Communication
Time Management
HTML
Machine Learning
Negotiation
undefinedWebsites
Projects
Bachelor project
Microbyosis, An app that determines whether a broiler chicken sample has been injected with antibiotic growth promoters.
Trained a machine learning model from broiler chickens microbiota DNA samples.
Applied big data preprocessing techniques on the training samples.
Developed a fully fledged web application that hosted the model and used it for the prediction of any given sample.
Accomplishments
- Won Most Influential Podcast in the MENA Region award in 2022.
- Awarded for our Podcast Hob msh Harb.
Timeline
Client Experience and Product Support
Invygo
04.2024 - Current
Technical Support Engineer
Teleperformance
01.2024 - 04.2024
Social Media Manager
Sanad Initiative for Legal Support for women
10.2022 - 09.2023
Content Creator
Hob Msh Harb Podcast
03.2022 - Current
Telemarketing Agent
Proper Business Solutions
05.2021 - 09.2022
Bachelor Degree - Biomedical Informatics and Computer Science
Nile University
10.2019 - 07.2024
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