Photoshop
Sara Fateen
Luxury Brand Sales Associate
Summary
With experience at Bvlgari, I have successfully contributed to sales growth by leveraging my in-depth understanding of luxury brand values and providing exceptional customer service. My background in design, including a Master's in Design for Communication and Business in Design, has enhanced my ability to connect with clients, effectively communicate the intricacies of high-end products, and appreciate both the artistic and business aspects of luxury fashion. This combination of industry experience and design expertise allows me to craft personalized experiences that elevate client engagement and drive sales.
Developed sales and customer service skills in high-end retail environment, looking to transition into new field. Demonstrates strong abilities in client interaction and upselling, ensuring customer satisfaction. Seeks to leverage these skills to make meaningful impact in different professional setting.
I have a solid background in jewelry sales and customer service. Demonstrated success in building client relationships and driving sales through personalized service and product knowledge. Proven ability to use communication and sales skills to achieve customer satisfaction and meet sales goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Jewelry designer
SISI Jewellery
01.2020 - Current
- Designed custom jewelry pieces for clients based on their specifications
- Developed a unique and recognizable brand identity for the jewelry line
- Created detailed sketches to visualize and communicate jewelry designs
- Developed a jewelry line to meet the needs of a specific market
- Incorporated innovative ideas into jewelry designs to create unique pieces
- Conducted research of seasonal market trends and customer buying preferences.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Assessed pieces to evaluate quality and accuracy according to design.
- Worked with corporate clients to design appealing pieces for mass production.
- Maintained a strong aesthetic vision, providing consistent high-quality designs across various collections.
- Modified designs to meet client demands.
- Conducted market research to identify emerging trends and adjust design strategies accordingly.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
Sales advisor
BVLGARI
03.2018 - 08.2019
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Managed a team of sales representatives, leading to an effective and organized environment to build relationships with clients
- Utilized advanced styling techniques to create a range of looks for clients, from classic to modern
- Developed a unique, customer-centric approach to styling that resulted in an increase in customer satisfaction
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Responded to in-person and telephone requests for information about company offerings.
Education
Bachelor of Arts - graphic design
American University in Cairo
01.2011 - 2015.01
Master of Arts - design for communication and business in design
University of Westminster
London 2017.01 - 2018.01
Skills
- Communication Skills
- Ability to Multitask
- Teamwork
- Ability to Work Under Pressure
- Adaptability
- Customer Service
- Detail Oriented
- Effective Time Management
Fashion trend awareness
Innovative design thinking
Product knowledge expertise
Building rapport
Brand representation
Fashion awareness
Sales target achievement
Store operations
Customer assistance
Friendly and helpful
Strong communication and interpersonal skills
Multitasking Abilities
Team supervision
Creative thinking
Excellent communication
Luxury sales experience
Locations
- London, London, United Kingdom
- Cairo, Cairo, Egypt
Software
Indesign
Timeline
Jewelry designer
SISI Jewellery
01.2020 - Current
Sales advisor
BVLGARI
03.2018 - 08.2019
Bachelor of Arts - graphic design
American University in Cairo
01.2011 - 2015.01
Master of Arts - design for communication and business in design
University of Westminster
2017.01 - 2018.01
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