SARA GAMAL
Operations Supervisor
Cairo,C
Summary
Strategic Operations Supervisor with 8 years of experience in operations management and team leadership. Managed operational workflows, monitored transactions, and prepared performance reports while facilitating collaboration between Operations and Finance teams. Expertise in data analysis, KPI tracking, and process improvement, enhancing stakeholder engagement and operational efficiency.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Operations Supervisor
Global Food Group
01.2024 - Current
- Manage end-to-end operational processes and ensure smooth business execution.
- Prepare and analyze operational, financial, and performance reports using Microsoft Excel.
- Monitor KPIs and provide insights to support management decisions.
- Coordinate communication between Operations, Finance, and other departments.
- Manage attendance, scheduling, workforce planning, and performance monitoring.
- Follow up on accounts, transactions, and operational activities through multiple systems and platforms.
- Lead employee onboarding, training, and development initiatives.
- Identify process improvement opportunities to enhance operational efficiency and customer experience.
Team Leader
Global Food Group
01.2020 - 01.2024
- Supervised daily operations and ensured achievement of operational targets.
- Maintained reporting accuracy and analyzed operational performance data.
- Coordinated with different departments to ensure workflow efficiency.
- Trained and coached team members to improve productivity and service quality.
- Supported issue resolution and continuous process improvement initiatives.
Hostess
Global Food Group
01.2018 - 01.2020
- Delivered exceptional customer service, fostering high levels of customer satisfaction.
- Supported daily operations and enhanced customer experience initiatives.
Education
Bachelor of Commerce - Accounting And Finance
Cairo University
05-2024
Skills
Operations Management
Inventory Management
KPI Monitoring
Data Analysis & Reporting
Microsoft Excel
Process Improvement
Cross-Functional Coordination
Stakeholder Management
Team leadership
Timeline
Operations Supervisor
Global Food Group
01.2024 - Current
Team Leader
Global Food Group
01.2020 - 01.2024
Hostess
Global Food Group
01.2018 - 01.2020
Bachelor of Commerce - Accounting And Finance
Cairo University