Microsoft Office
Sara Hamdy Abd El Hafez
Cairo
Summary
Professional leader with proven track record in guiding teams to success. Expertise in strategic planning, communication, and conflict resolution. Known for fostering strong collaboration and adaptability. Demonstrates exceptional organizational and motivational skills, ensuring optimal team performance and goal achievement.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Catalog Team Captain
Noon Food
03.2023 - Current
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
- Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
Catalog Executive
Noon Food
01.2023 - 02.2023
- Reduced time spent on manual data entry tasks by automating key processes using advanced software tools.
- Boosted partner satisfaction with accurate and engaging product descriptions that highlighted key features and benefits.
- Collaborated with cross-functional teams to ensure timely updates of the catalog according to company objectives and market trends.
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
- Answers restaurant inquiries by clarifying desired information
- Assisted for any order on order related issues by identify the issue and highlight it to the rest of the RO and all the other supported teams for the restaurant
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
- Answers restaurant inquiries by clarifying desired information
- Assisted for any order on order related issues by identify the issue and highlight it to the rest of the RO and all the other supported teams for the restaurant
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
- Answers restaurant inquiries by clarifying desired information
- Assisted for any order on order related issues by identify the issue and highlight it to the rest of the RO and all the other supported teams for the restaurant
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
- Answers restaurant inquiries by clarifying desired information
- Assisted for any order on order related issues by identify the issue and highlight it to the rest of the RO and all the other supported teams for the restaurant
Email & Chat customer service representative
noon
05.2019 - 02.2021
- Provide online responses to customers within prescribed time frame
- Identifying customer needs and helping customers use specific features
Acting as OSN Team Manager
OSN
02.2018 - 04.2019
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Maintain an orderly workflow according to priorities
- Control resources and utilize assets to achieve qualitative and quantitative targets
Customer Service Agent
OSN
01.2017 - 02.2018
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Fulfills requests by completing transactions, forwarding requests
- Determines requirements by working with customers
- Explaining invoices and financial transaction
Administrative Assistant
Teleperformance (Samsung)
01.2015 - 07.2016
- Performs administrative and office support activities for multiple supervisors, include fielding telephone calls with other departments, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing
- Extensive software skills, Internet research abilities and strong communication skills
Call Centre Representative
Samsung / Vodafone
05.2012 - 12.2014
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Fulfills requests by completing transactions; forwarding requests
Assistant assurance services / financial planner
Delta Insurance
11.2011 - 03.2012
- Prospecting for new customers
- Planning and assessment for market sectors Ex
- (medical-financial-industry-etc.…)
- Excellent presentation skills
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Calculate premiums and establish payment method
- Develop marketing strategies to compete with other individuals or companies who sell insurance
Responsible of Import Department / Manager assistant
ElNour for Importing and Engineering Suppliers
03.2010 - 10.2010
- Handling all secretarial and administrations works
- Taking minutes
- Sending and receiving emails from foreign companies
- Handling company's pricelist and making new offers for hotels
- Using various computer packages
- Maintaining filing systems
- Attended Hace International Fair for Hotels Equipment as a responsible for El Nour company booth as a presented for the company's equipment
Administrator
Legal Consulting Office
01.2010 - 03.2010
- Filing and handle all secretarial works
- Managing diaries and making appointments
- Answering the phone and answering queries
- Using various computer packages
Education
Bachelor of Arts - Philosophy
Cairo University
Giza, Egypt 04.2006 - 01.2009
High School Diploma - undefined
Sadat secondary language school
01.2003 - 01.2005
High School Diploma - undefined
Om El Abtal language school
01.2000 - 01.2002
Skills
Motivation techniques
Strength training
Problem-solving
Competitive
Time management
Problem-solving abilities
Multitasking
Decision-making
Excellent communication
Influencing others
Feedback delivery
Cross-functional coordination
Personal Information
- Date of Birth: 01/26/87
- Marital Status: Married
Skills Courses
Excellent, Excellent, Very Good, Very Good, Good, Excellent command of both written and spoken, Basic Business Skills Acquisition (BBSA), 11/01/10, 03/01/11, Cairo, Egypt, Future Generation Foundation (FGF), Graduates Resource Program (GRP), Office Management, ICDL Certificate, Russian Cultural Center, Resalty Campaign for Life Planning & Communication Skills Sessions, How to improve your skills, El Kharafi company, Human Resources Management Course
Software
Excel
CRM Systems
Interests
Reading Books
Cooking
Fishing
Timeline
Catalog Team Captain
Noon Food
03.2023 - Current
Catalog Executive
Noon Food
01.2023 - 02.2023
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
Restaurant Operations (Partner Support) Executive
Noon Food
02.2021 - 12.2022
Email & Chat customer service representative
noon
05.2019 - 02.2021
Acting as OSN Team Manager
OSN
02.2018 - 04.2019
Customer Service Agent
OSN
01.2017 - 02.2018
Administrative Assistant
Teleperformance (Samsung)
01.2015 - 07.2016
Call Centre Representative
Samsung / Vodafone
05.2012 - 12.2014
Assistant assurance services / financial planner
Delta Insurance
11.2011 - 03.2012
Responsible of Import Department / Manager assistant
ElNour for Importing and Engineering Suppliers
03.2010 - 10.2010
Administrator
Legal Consulting Office
01.2010 - 03.2010
Bachelor of Arts - Philosophy
Cairo University
04.2006 - 01.2009
High School Diploma - undefined
Sadat secondary language school
01.2003 - 01.2005
High School Diploma - undefined
Om El Abtal language school
01.2000 - 01.2002