Graphics design
Sara Khaled Abd El Khalek Abd El Qawy'
Fisal, Giza,Egypt
Summary
Hardworking Customer and partner Service Representative and dispatcher with experience working with international customer base. Trained in time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
2
2
Languages
5
5
Certifications
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Dispatcher
otlob
cairo
10.2020 - Current
- Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel.
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Observed all established procedures and guidelines to properly dispatch work orders.
- Communicated with drivers to provide assignments or exchange information.
- Handled all type of service needs, working with wide latitude and independent judgment.
- Provided oversight and support for accidents, delays, and product shortages.
Partner Support Representative
otlob
cairo
05.2020 - 10.2020
- Receiving inbound calls and supporting restaurants and drivers by providing them with the information they need to serve customers and deliver there orders .
- Taking the proper action according to company process for customers and restaurants and reporting with the issues
- Answer all restaurants inquiry and guided them
Call Center Customer Service Representative
otlob
cairo
02.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer service
Ecco company account Vodafone 888
giza
01.2018 - 07.2018
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer inquiries, billing questions, payments, and service requests.
- Delivered fast and friendly service regarding questions and service complaints.
Education
Bachelor of Commerce - Accounting
Cairo University
Giza 05.2013 - 05.2017
Skills
Computer skills
Multi tasker
Communication and handling skills
Fast learner
Committed and responsible
Flexibility
Certification
COURSES
Interests
Art
Reading
Languages
Timeline
Dispatcher
otlob
10.2020 - Current
Partner Support Representative
otlob
05.2020 - 10.2020
Call Center Customer Service Representative
otlob
02.2019 - 03.2020
Customer service
Ecco company account Vodafone 888
01.2018 - 07.2018
Bachelor of Commerce - Accounting
Cairo University
05.2013 - 05.2017