Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Overview
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Sara Saied

Cairo,Egypt

Summary

Currently I’m the Sales Excellence Lead for Saudi Arabia at Microsoft driving managing the business along side the SMC lead across the Corporate and SMB segment .

I'm an Experienced Data Analyst and Sales Excellence with 10+ years of experience in telecommunications industries across multinational companies with Excellent reputation for resolving problems and improving customer satisfaction.

Proficient knowledge in MS office and analytics. Experienced in preparing detailed documents and reportings while managing complex internal and external data analysis responsibilities. Excellent understanding of business operations and analytics tools for effective analyses of data through advanced reporting tools (Tableau, Power Bi, ……… )

Work History

Sales excellence Lead

Microsoft
Egypt -Smart Village , Egypt
07.2020 - Current
  • Managing sales operation for SMC Business for Saudi Arabia
  • Lead and run Outlook calls and pipeline review calls
  • Coach sellers on deals closure and digital transformation
  • Partner with Business Support and operations to ensure smooth operations of SMC Business
  • Lead subsidiary Territory Planning
  • Align with different Stakeholders on Scorecard progress and achievement
  • Performance Analysis and analyzing business closure monthly and quarterly
  • Partner with SMC lead to formulate Correction of Errors
  • Pipeline Hygiene and operations ( Running ROBs for the Subsidiary workloads/Solution area and pipeline forecast calls)
  • Partner with SMC Lead on reporting and data analysis required.
  • Build reports, and dashboards to provide insights and effectively leverage resources.
  • First line of support for Operational issues (revenue, billing, etc)

Business Program Manager

Microsoft
, Egypt
07.2019 - 07.2020
  • Reporting to MEA SMC Lead
  • Work across business to align major components of many projects simultaneously by organizing people and processes and analyzing data to drive business decisions.
  • Strategize and orchestrate delivery and improvements of various programs and processes that impact business results.
  • Ensuring goals are met in areas including ROI, quality, and team members performance..
  • Formulating, organizing, and monitoring inter-connected projects
  • Coordinating cross-project activities.
  • Lead and evaluate project managers and other staff.
  • Develop and control deadlines, budgets, and activities.
  • Apply change, risk, and resource management.
  • Implementing and managing changes and interventions to ensure project goals are achieved.
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions.
  • Producing accurate and timely reporting of program status throughout its life cycle.

Sales Excellence - OCP

Microsoft
Egypt-Smart Village
10.2018 - 07.2019
  • Managing sales operation for 7 teams working in partner facing roles.
  • Running periodical report daily to Annual on regional scale to different stakeholders (sales managers, Sales directors, Subsidiary’s managers, and product line managers all over MEA)
  • Setting target for CISC department (MEA Level) with a breakdown per team, role, product line, and individual seller.
  • Providing detailed analysis on performance of Sales department including revenue and new customer adds.
  • Providing regular updates on progress of team performance, and revenue generation.
  • Provide business insights and recommendations as per analysis reports to sales managers and sub Region.
  • Monitoring team forecast, and pipeline generation along with progress of target achievement.
  • Provide detailed performance reports on each team, product line, and seller in sales department as per KPIs set.
  • Managing weekly calls with some Subsidiary managers to provide weekly progress analysis.

Senior Data & Quality Analyst

Huawei
09.2014 - 10.2018
  • Optimized data collection procedures and generated reports on weekly, monthly, and quarterly basis
  • Implementing data analyses, data collection and other strategies that optimize statistical efficiency and quality
  • Work with management to prioritize business and information needs
  • Generate reports-based department/regions requests using Microsoft power BI analysis tool & Oracle BI
  • Creating presentations to department/regions KPIs tracking and updating TAC achievements
  • Handle customers’ complaints and low scores and conduct surveys by phone,
  • Analyze customer’s dissatisfactory point to set improvement plan
  • Communicate with HQ for department process and results and set yearly targets and KPIs
  • Generate (daily - weekly - biweekly- Monthly) reports to keep track of performance of whole employees
  • Audit employee’s performance and Business handling and generate Monthly report for their performance.

Admission Officer

Modern Science and Arts University
10.2007 - 03.2008
  • Provides information to students in professional manner regarding admissions process, application deadlines, transfer of transcripts, financial aid.
  • Establishes and maintains open communication channels between students and Admissions Office.
  • Promptly, accurately, and professionally responds to or ensures response is given to student's questions
  • Notifies applicants of their admissions status, including information on developmental studies, if applicable, registration dates, and procedures.
  • Ensures high school transcript information is entered accurately.

Quality Assurance Specialist

Xceed, Smart Village
08.2006 - 10.2007
  • Monitor calls and system documentation, Provide feedback to Services managers about agent's performance in timely and consistent manner.
  • Provide side by side coaching and/or one on one coaching sessions in concert with supervisors for all customer service representatives.
  • Responsible for continued development, measurement, and constant improvement, regarding quality and individual metrics.
  • Contribute to development plan for each representative to meet and exceed quality goals.

Education

BBA - Accounting And Finance

Cairo University
Egypt
09.2002 - 06.2006

High School Diploma -

Horreya Language School
Egypt
09.1988 - 07.2002

Skills

    Analytical Tools (PowerBi , Tableau ,)

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Accomplishments

  • Over Achieving in Subsidiary FY Budget / Target through effectively helping with pipe generation tracking reporting and driving deal by deal progress with the LT Team through deal clinic ,ensuring that all support required to land the deals is available .
  • Stretching to other Subsidiaries and supporting in the business process while the new hired is onboarded.
  • Collaborated with Business Support and Operation team in the development of Reporting Dashboards related to business Insights.

Certification

Analyzing Your Sales Pipeline

Timeline

Analyzing Your Sales Pipeline

03-2022

Sales Forecasting

02-2022

SQL - for Data Analytics and Business Intelligence

09-2021

Create Analytics Dashboard with PowerBi and Tableau

08-2021

Sales excellence Lead

Microsoft
07.2020 - Current

Data visualization with advanced excel

10-2019

Business Program Manager

Microsoft
07.2019 - 07.2020

Sales Excellence - OCP

Microsoft
10.2018 - 07.2019

Problem solving with EXCEL

09-2018

Data driven and decision making from PWC

09-2018

Senior Data & Quality Analyst

Huawei
09.2014 - 10.2018

Admission Officer

Modern Science and Arts University
10.2007 - 03.2008

Quality Assurance Specialist

Xceed, Smart Village
08.2006 - 10.2007

BBA - Accounting And Finance

Cairo University
09.2002 - 06.2006

High School Diploma -

Horreya Language School
09.1988 - 07.2002

Overview

9
9
years of professional experience
18
18
years of post-secondary education
7
7
Certificates
3
3
Languages

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Sara Saied