Detail-oriented ambitious individual with strong organizational skills who has developed a mature and responsible approach to many tasks. Ability to handle multiple projects simultaneously with a high degree of accuracy and precision.
Overview
6
6
years of professional experience
Work History
Risk Operations Specialist
Tabby
02.2025 - Current
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Conduct KYP (Know Your Partner) validation processes to assess third-party risk, ensuring compliance with internal policies and regulatory standards.
Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Analyze submitted Merchant documents to ensure it meets the guidelines and requirements.
Provide underwriting support to Merchants to ensure documents are submitted correctly and in accordance with all requirements.
Request additional/missing documentation when needed to support a approval decision.
Approve, counter, or deny Merchant files/ documents.
Public Relations
Marriot International, Renaissance Cairo Mirage City
11.2024 - 02.2025
Streamlined communication channels between departments, improving operational efficiency.
Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
Developed system for managing reservations more effectively, optimizing occupancy rates.
Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Processed payments with focus on accuracy and correct cash-handling procedures.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Marketing Executive
Urbanlanes
10.2023 - 08.2024
Event Management: Successfully organized and executed various events, including the contract signing, ensuring seamless coordination of activations, vendor management, and usher logistics.
Public Relations and Social Media Coordination: Collaborated with PR teams to enhance brand visibility and effectively managed all social media platforms, acting as a Social Media Specialist to drive engagement and promote events.
Supplier Coordination and Team Collaboration: Fostered strong relationships with suppliers and collaborated closely with team members and ushers to ensure smooth event operations and enhance overall guest experience.
Relationship Officer Priority Banking
Emirates NBD
01.2023 - 10.2023
Regular communications with clients to understand needs
Evaluate current product use and cross-sell new products.
Shared Awareness of current and new programs and services
English Teacher
Roots International School
09.2021 - 01.2023
Prepared and implemented lesson plans covering required course topics.
Planned dynamic lessons to increase student comprehension of books and literary concepts.
Social Media Specialist
Taba & Aldo Silver
01.2020 - 01.2023
Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Increased customer engagement through social media.
Call Center Agent
UK Media Solution
06.2019 - 12.2019
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Education
MBA - Business Management
Misr International University (MIU)
09.2023 -
Course - IISI - Introduction To Securities And Investment
Emirates NBD
02.2023 - 07.2023
Course - Human Resource Management
Hired Learning Academy
11.2022 - 02.2023
Course - German Language
Goethe Institute
09.2019 - 01.2020
Bachelor of Alsun - English Language, German Language