Excel
Sarah Ali Abd-Elmeged
Customer Account Manager
Golf
Summary
Dedicated Shipping Account Manager with proven expertise in managing client accounts, optimizing logistics operations, and ensuring seamless delivery processes. Skilled in cost negotiation, compliance with shipping regulations, and building strong client relationships to drive satisfaction and operational efficiency.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Shipping Account Manager
Nextshoot Maritime Agencies
04.2021 - Current
- Prepare, process, and reconcile FDA for port-related expenses,including agency fees, port dues for Shipping Ops ( SCT/ Port Call / Owner Matters....etc).
- Verify and validate all expenses and invoices submitted by vendors and service providers.
- Maintain transparent communication with clients about account status, invoices, and expenses.
- Serve as the primary point of contact for clients regarding financial transactions and disbursements.
- Ensure compliance with the agreed-upon rates and terms specified in contracts or agreements.
- Collaborated with Operation team to identify potential opportunities and expand client base.
- Generate detailed financial reports, including statements of account, cost analysis, and variance reports.
- Maintain records of all transactions, invoices, and communications for audit purposes.
- Provide clients with regular updates and insights on Account performance and further potential cooperation opportunities insights.
Marketing and Business Development Executive
Golden Ocean Marine Services
08.2020 - 03.2021
- Developed Sales Opportunities that resulted in increased retention rates among existing customers.
- attracting new clients by Emphasizing product/service features and benefits, quote prices, discuss credit terms and make final agreements .
- Make outbound follow up calls to existing / potential clients.
- Collaborate with team to develop promotional materials, advertisements, and Social Media content.
Customer Account Manager
Lucky Dolphin Marine Service
01.2012 - 07.2020
- Responsible for handling Customer accounts
- Utilizing, reviewing and updating the client database
- Maximizing sales opportunities through the development of customer's relationships by applying contracts and Agreements
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Revising customer final invoices and send payment reminders.
- Preparing financial statements, Rebates and Sales turnovers.
- Collaborate with sales and operations teams to align with Customer need.
- Responsible for Visas / Hotel Booking / scheduling CEO & Customers appointments
Accounts Receivable
Lucky Dolphin Marine Service
01.2009 - 01.2012
- Insuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.
- Posts customer payments by recording transactions.
- Generate financial statements and reports detailing accounts receivable status.
- Facilitate payment of invoices due by sending bill reminders and contacting clients.
Education
Foreign Languages Education
Suez Canal University
Suez, Egypt 04.2001 - 2014.01
Bachelor of Al-Alsun - German & English
Ain Shams University
MBA - Marketing Management
Arab Academy For Science& Technology
01.2020 - Current
Skills
Account management
Account development
Customer relationship management (CRM)
Business development
Data analytics
Financial management
Documentation and reporting
Revenue management
Policy and procedure development
Problem-solving abilities
Excellent communication
Adaptability and flexibility
Certification
German course, Goethe Institute, Cairo, 05/01/07
Accomplishments
- Participated in Abu Qir Dredging Project acting as Account Manager on behalf International Dredging Company by monitoring and arranging final account for all Crew / Parcels / Containers / Port Dues with accuracy and efficiency.
- Effectively handled Account for Salvage ops in Red Sea STS with all movements covering Crew/ Security / Firemen / Tugs / Shipment operations
Software
Outlook
Timeline
Shipping Account Manager
Nextshoot Maritime Agencies
04.2021 - Current
Marketing and Business Development Executive
Golden Ocean Marine Services
08.2020 - 03.2021
MBA - Marketing Management
Arab Academy For Science& Technology
01.2020 - Current
Customer Account Manager
Lucky Dolphin Marine Service
01.2012 - 07.2020
Accounts Receivable
Lucky Dolphin Marine Service
01.2009 - 01.2012
Foreign Languages Education
Suez Canal University
04.2001 - 2014.01
German course, Goethe Institute, Cairo, 05/01/07
Voice and Data paths, First Source BPO, 05/01/09
ICDL Certificate, UCO licensee in Egypt
General Accounting Course, IMC
Online Marketing Foundation Course, LinkedIn
Bachelor of Al-Alsun - German & English
Ain Shams University
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